talech and Poynt: Re-imagining the point of sale experience

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Our mission at talech is to help merchants make better business decisions through technology. Today, we’re excited to announce our collaboration with Poynt, the maker of the world’s first smart terminal, to offer merchants a one-stop business solution. As part of our collaboration, the talech app will be pre-loaded on all Poynt devices for a broad range of verticals including the retail and restaurant segments. talech will offer a free version of its app to all Poynt customers; upgrading their experience is seamless thanks to Poynt’s billing and app store platform.

talech’s powerful point-of-sale software combined with Poynt’s elegant payment experience will be a great fit for a range of merchants, from the corner store to the multi-location business as they transition from legacy payment terminals to modern, next-generation software and business tools. In addition, our companies’ partner focused approach makes us a natural fit in many existing channels where we do business.

“Poynt was founded based on a vision of giving merchants superpowers. Our collaboration with talech showcases the capabilities of our platform, and further enhances our merchants ability to run their business in the most seamless way possible. This partnership allows us to extend talech’s capabilities to our retail and restaurant merchants, and sets the standard for future partnerships in other verticals,” says Osama Bedier, CEO of Poynt.

Highlights:

  • talech will be the default point-of-sale/register experience for all Poynt customers in the retail and hospitality verticals (cafes, QSRs, restaurants, bars)
  • talech will offer a free version of its point-of-sale experience for businesses which will enable them to create orders, accept payments, manage employees, add customers and view reports.
  • Customers can upgrade plans and unlock additional features such as online ordering, gift and loyalty right from the talech app with just a few taps on their Poynt terminal
  • Poynt will extend talech’s capabilities to enable multiple use cases including countertop ordering, order and pay at table, line-busting and other mobile scenarios.
  • Customers will be able to accept all forms of payments, split checks by position, adjust tips, open bar tabs and settle transactions right from the talech app on Poynt.
  • Customers can use the talech/Poynt solution in conjunction with talech on iPad to manage tables and perform other functions.

Irv Henderson, CEO/co-founder talech

 

talech + Deputy: Better business through data

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Today, we’re excited to announce our integration with Deputy, an HR and employee management system. Deputy manages everything between hiring and paying your employees: scheduling, time & attendance, tasking, communication and more. Customers using talech and Deputy can better predict and manage labour costs by creating employee schedules in line with sales data from talech. Deputy customers can simplify the tracking of employee hours by starting and ending shifts via mobile device.  Time data can also be seamlessly integrated to payroll and accounting platforms in just a few clicks.

Karl Purdy is the founder and CEO of Coffeeangel, an award winning chain of cafes in Dublin, Ireland. The talech-Deputy integration has given Karl increased visibility into his business operations. “Labour expenditure is one of our single greatest operating costs. The importance we at Coffeeangel place on the quality of service our staff provide, as well as understanding and managing these labour costs, cannot be overstated. Understanding how and when to staff to ensure excellent quality service has just been made infinitely easier with talech’s integration with Deputy. Both historic and live daily NET sales data from talech combine and overlay on top of Deputy’s daily labour cost predictions providing a clear visual reference ensuring store managers can staff at appropriate levels and guarantee excellent service based on your own factual sales data. Total game changer!”

The integration is currently only available to our customers in UK and Ireland. We expect to roll it out to our US customers soon.

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At talech, we’ve always believed that data and insights help our customers run their businesses better. With the Deputy integration, we’re continuing to move that mission forward.

To sign up or learn more about Deputy, please visit deputy.com.

To sign up or learn more about talech, please visit talech.com or email us at eusales@talech.com.

Introducing Service Charges and Automatic Reporting

Service Charges
Delivery, restocking, banquet, bottle deposit – the new Service Charges feature can be customized for almost any scenario. Trigger a charge only for to-go orders or amounts greater than $100. You can correctly attribute any service charges to the business or an employee making reporting easier. Learn more.

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Automatic Reports
Stay on top of all your business metrics in your email inbox. Setup daily, weekly or monthly alerts and send them to key decision makers in your business. Choose the format that works best for you. Learn more.

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New Reports
Get more visibility into your sales with two new reports – sales by hour and sales by day of week. Both reports help you make better business decisions on staffing and when to run promotions.

 

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Duplicate Orders
Speed up the ordering process for regular customers with the duplicate order feature. With one tap (and zero effort), you can re-create the entire order.  Learn more.

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Create bundle products with prices determined dynamically at checkout based on what’s in the bundle, thereby making it easier to setup bundles with many variations.  Learn more.

To learn more about these and other features, drop us a note at sales@talech.com or reach us at: 1.888.995.1998.

4 Smart Strategies for Using Discounts and Promotions to Generate Sales

With the holiday season around the corner, businesses across the country are gearing up to entice customers looking for deals. Discounts are effective tools to drive sales and reduce excess inventory. In hospitality, promotions such as happy hour and weekday specials can bring in customers during slow days and times. Talech offers a powerful range of discounting capabilities that can help you achieve your business objectives. Here are 4 ways talech can help you apply these discounting capabilities to achieve your sales goals:

Clearance Discounts

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Clearance discounts are commonly used in retail scenarios to clear out excess or old inventory. In this example, certain clearance items across different categories are tagged as red dot (50% off).
Step 1: Create tag “Clearance”
Step 2: Apply “Clearance” tag to one or more products
Step 3: Create “Clearance” 50% off discount and apply “Clearance” tag to discount. Setup discount to automatically apply.

 

 


Happy Hour Promotions

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Happy hour promotions are used to discount drinks or food during the week at specific times. In this example, we will create a happy hour discount where all bottled beers are set to a fixed price of $2 from 4-6pm from Monday to Thursday. To setup a happy hour discount, create a discount and set the discount type to “Fixed Price” with a value of $2.00. Select the “Bottled Beer” category and enable weekdays from 4-6pm under “Automatic Discount”.

 

 

 

BOGO Discounts

BogoBuy one get one free (BOGO) discounts are a powerful way to drive up ticket size and also help promote related items. A common example of a retail BOGO discount could be: buy 1 shirt and get the 2nd one free. In hospitality, BOGO discounts can also be combined with happy hour discounts such as: “Tuesday special – Get your second appetizer free when you order between 4pm and 7pm.” In this example we will setup a retail  BOGO discount where the customer gets a free scarf if they purchase any two Women’s Tops.

Step 1: Create tag “Scarf”
Step 2: Apply “Scarf” tag to all scarves in the “Accessory” category
Step 3: Create a BOGO discount, setup the rule on which to trigger the discount and the reward details (see screenshot below).

 

 

 

Variable Priced Discounts

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Variable priced discounts are a flexible way to offer a custom discount during the purchase flow. These can be used in situations where a manager decides to apply a discretionary discount. To apply a variable discount, create a discount, select the discount type (% off or $ off) and leave the amount field blank. In the register, tap on the discount button and enter the discount value.

 

 

In summary, when used correctly, discounts can not only help you achieve your sales goals, but also build a regular customer clientele while maintaining your profit margins.

To learn more this and other benefits of talech, contact sales@talech.com or call us at 1.888.995.1998.

New Customer Experiences

We’re excited to announce new customer experiences that make it easier for your customers to order and pay. Kiosk mode is officially here. We’re also rolling out a beta version of a customer facing display app that improves the checkout experience.

Kiosk Mode
Kiosk mode is a self-serve ordering experience that helps businesses improve the checkout flow and also drives down their operating costs. It’s easy to setup, is already built into your talech Register (no additional app to download) and only requires you to purchase an additional device license for each station. Kiosk mode can also be used to collect donations, create new retail experiences and more. Contact your sales representative to sign up for new devices. Learn more.

Customer Facing Display (BETA)
talech’s customer facing display provides your customers greater visibility into the purchase flow. You can customize the display to engage your customers at the point of purchase with promotions and custom messaging. The customer facing display app is free to use. If you are a talech customer, contact us to be part of the beta program.

Customer Facing Display

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Bundles with tags provides tons of flexibility to create sets of combo products. For example, you can create a combo meal using any sandwich, any drink and any side or you can sell a group of any 3 shirts as a set. Learn more.

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Cash Drawer Edit & Audit Capability
Managers and admins can close a cash drawer shift and record the amount at a later date to speed up shift changes. Any changes are audited and tracked in the cash drawer report on talech.com. Learn More.

Just add it to my account

We’re excited to announce our latest release with tons of new features and improvements. House accounts, BOGO-type discounts, and new reports. Check out the video that covers highlights from this release.

House Accounts
Allow your customers to open a tab or pay for an order. Choose whether you want customers to make a deposit or pay at the end month. Track balances and automatically send out monthly statements to customers.  Learn More.

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BOGO
BOGO (Buy One Get One) provides advanced discounting functionality based on pre-set rules. It’s easy to set up and is flexible for many applications: buy 2 shirts, get the 3rd at 50% or buy any 2 pizzas and get a free drink. BOGO is available for talech Premium customers. Learn More.

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But wait there’s more…

  • Print tickets on item voids
  • Control which discounts require admin approval
  • Send kitchen tickets on save or add to order
  • Print settlement report anytime
  • Employees can bulk adjust tips from settlement screen
  • See full list of features here

Visit talech.com today to learn more about how talech can help your business!

Announcing Online Ordering for Restaurants

We want to ring in the new year with a BIG announcement: Online Ordering for Restaurants is now available!

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Seamlessly integrated into talech, online ordering can speed up service, reduce order errors and provide a new way for your customers to reach you. You get:

  • A Branded Website
  • Integrated Payment Options
  • Seamless Order Management
  • Automatic Notifications
  • Customer Insights and Reporting

Branded Website

website-bBuilding your own website can be expensive and time-consuming. Without integration into your restaurant POS, you’ll spend valuable time updating your site when there are menu changes.

With talech’s Online Ordering, you can create a free, mobile-friendly website with one click.

  • Access from any device
  • Brand and logo customization
  • Display product images
  • Choose which products & categories to show
  • Automatic menu sync

Integrated Payment Options

paymentGrab-and-go at its finest. Speed up the line at the counter and improve the customer experience with pay ahead. talech integrates with your existing processor, so you can track online and in-store revenues in one place.

  • Set minimum order amounts
  • Offer pay in-store option
  • Capture tips during checkout
  • Integrates with your existing processor

Seamless Order Management

appNo separate tablets, faxes, or handwritten notes to manage. Your online orders are already in talech, so you can eliminate clutter and errors.

Trying to cope with the lunch hour rush? You can pause online ordering right from talech Register to keep your kitchen running smoothly.

  • Integrated online ordering
  • Auto-accept orders
  • Take orders for a future date or time
  • Pause Online Ordering or set a delay

Automatic Notifications

Keep your customers informed every step of the way after they place an order. Get notified immediately when new orders arrive, so you never miss anything.

  • In-app, email and SMS notifications to you so you know when a new order is placed
  • Automatic customer updates when an order is accepted, prepared, ready or delayed
  • Order status page with real-time order status and maps and driving directions to your business

Customer Insights and Reporting

Build your customer database and understand you customers better with each order. Track customer activity across online and in-store orders. Track sales across all channels.

  • New customers automatically added
  • Single customer record across online and
    in-store visits
  • View customer spend and visit activity
  • View revenue, tip and tax breakdown by
    order type

No setup costs. No hidden charges. Unlimited transactions. Contact the talech Support Team at 888.995.1998 or your merchant services representative to sign up today!

Learn more or watch a video overview of talech Online Ordering.

See our previous blog post to see other new features available with this release.

What’s new in talech – Jan 2017 edition

We wanted to ring in 2017 with a series of features and improvements to talech.

Custom Order Types
Catering, Drive Thru, Special Order – you name it! Create custom order types to make it easier for you to track sales by each type. Learn More.

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Default Modifiers
Switch to conversational ordering with default modifiers. Now you can pre-define which modifiers to select per item. Switch out default options for substitutions and save precious seconds while taking orders. Learn More.

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Multi-store product sync 
Sync your products, categories, and discounts across locations. Make changes at any location and only sync the changes you choose. Use a single interface to update inventory at multiple stores. Learn More.

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Manager Cards

Approve voids and other admin actions with a swipe of a card. Cards can be printed by just about any card company so you can get the best deal out there.   Learn More.

 

We hope these new offerings help you run your business better.  As always, feel free to contact us if you have any questions or feedback.

Introducing talech Register 4.0

talech Register is getting a facelift, and we’re excited to officially launch it today! For more than 6 months, we have been working with Apple to improve the product experience so your iPad POS solution is even better. From a new home screen to a redesigned orders view, this is our biggest release in over 2 years. And it comes packed with some of the most requested POS features.

There were 3 goals which drove our app redesign:

  • Improve overall usability and navigation
  • Keep the user focused on the task at hand
  • Design for the future

A new starting point
Get access to the top sections of the app through an intuitive and easy-to-navigate home screen. The screen automatically reconfigures top actions based on user role and privileges.

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A redesigned orders view
We’ve made scrolling through and looking up orders easier. The new orders screen displays all the key information including the order type. You can view orders by time, table number or customer name, so you can quickly find what you’re looking for.

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A smarter register experience
Stay focused on the task at hand with a cleaner navigation bar and contextual actions based on whether you are editing an existing order or about to start a new one.

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New features

Order Ticket Customizationorder-ticket

Control where you print ticket information such as item quantity or ticket details. Set your font size per printer and add a starting offset to make your tickets easier to read.
Learn more.

Printer Tagsprinter-tags
Get more granular control over how order tickets are dispatched. Tag items with any label such as “hot station” or “cold station” and send your items from the same category to different ticket printers. Learn more.

 

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Reduce errors and save time when closing your cash drawer shift by using the new denomination based counting screen. Tap on note or coin denominations to sum up for closing shift totals. Learn more.

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Allow cashiers to close out open orders from any server without a transfer prompt. Tips and revenue are always attributed to servers. Learn more.

 

 

Want to get familiar with the latest iPad POS app changes?

Watch the video below or read our retail and restaurant overview guides:

We hope these new offerings help you run your business better. As always, drop us a note or call us at 1.888.995.1998 if you have any questions, feedback or want to suggest other iPad POS features and enhancements. We are always listening!

Download the new app today

Interested in learning more about how talech iPad POS can help your business? Click here to schedule a free demo.

talech + Homebase: A labor of ❤️

We’re excited to announce an integration with Homebase, a FREE fully featured labor management software for businesses. With Homebase, you can setup employee schedules, send shift reminders, track overtime, get payroll ready exports and view detailed labor cost reporting.

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Hassle-free scheduling: Free, easy drag-and-drop schedule builder. Edit and republish anytime.
Keep staff on time: Shift reminders via SMS, email or mobile apps. Alerts for late employees.
Stay compliant: Multiple roles and wages. Break and overtime tracking. Payroll ready exports.
Manage labor costs: Real-time labor cost reporting. Actionable trends and insights.

How It Works

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Watch Homebase In Action

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Ready to Sign Up?
Click here to sign up, email sales@talech.com or call us at: 1.888.995.1998.

We hope these new offerings help you run your business better.  As always, drop us a note or call us if you have any questions, feedback or want to suggest other features and enhancements.  We are always listening!