Meet the Team: David M. Rossetta (DMR)

Our team at talech is as diverse as they come. Spanning the globe from Boise, ID to Dublin, Ireland, our employees have a wide variety of backgrounds and interests. We are musicians, knitters, and basketball players. We’ve worked as waiters at chain restaurants and in tech support. But despite our differences, we all have one thing in common: our journey has brought each of us to talech.

Check out our “Meet the Team Series” each month to find out some fun facts about our team and learn more about what they do at talech. This month’s edition features David M. Rossetta, Sales Engineer.

Q. What is your name, title, and location?

David Rossetta (DMR) Photo

A. David M. Rossetta, Sales Engineer, Boise, ID.

Q. How long have you been at talech?

A. 4 years.

Q. What is your favorite movie?

A. Butterfly Effect (Yea, I know.).

Q. What is your favorite part about working for talech?

A. The people I work with are what make it fun. We argue. We debate. We have productive conversations… all in the name of trying to make our best product. When you find a family dynamic like this in the work place, it makes it impossible to hate your job.

Q. If you had to eat one meal, every day for the rest of your life, what would it be? 

A. Pepperoni and Mushroom Pizza (thin crust). Preferably from Pizza My Heart.

Q. Do you have an office nickname? If so, what is it?

A. DMR. It’s my initials, and there were 2 David’s in the office for the first 2 years, so DMR helped clear up a lot of confusion. Even after the other David is long-gone… the DMR name continues.

Q. Before working at talech, what was the most unusual or interesting job you’ve ever had?

A. I wouldn’t call it unusual or interesting, but I did used to work in tech support in the cell phone industry… Interesting stories how people ruin their phones.

Q. What three traits define you?

A. Depends who you ask… Creative, Sarcastic, Adventurous.

Q. Tell us something about yourself that would surprise us. 

A. I’m ALWAYS able to pick the slowest check out lane at Costco. It’s apparently my gift.

Q. Where is your hometown?

A. San Jose, California.

Q. What is your favorite sports team?

A. I don’t really watch sports, but I’d say Edmonton Oilers is the team I’m most excited to watch and support.

Q. What is the most recent app you’ve downloaded on your phone?

A. HQ Trivia.

Q. What does a typical work day look like for you?

A. It varies day to day. I do a lot of demos and write KB articles. After my coffee or Red Bull of course.

Q. Tell us about the best vacation you have ever gone on.

A. Went to the Bahamas for a week and stayed at Atlantis Resort. I loved it because I was able to hang out on the water slides, go scuba diving, go walking with sharks, and hang out in an endless river.

Q. What hobbies and interests do you have outside of work? 

A. I have a bunch of hobbies outside of work. I actually moved to Idaho so I’d have more time and freedom to go get lost on 4×4 trails in my Montero. However, I couldn’t live without bodies of water nearby so I continue visiting the lakes/rivers to jet ski and wake board. Those are my biggest passions.

Meet the Team: Chelsea Burnham, Product Support Lead

Our team at talech is as diverse as they come. Spanning the globe from Boise, ID to Dublin, Ireland, our employees have a wide variety of backgrounds and interests. We are musicians, knitters, and basketball players. We’ve worked as waiters at chain restaurants and in tech support. But despite our differences, we all have one thing in common: our journey has brought each of us to talech.

Check out our “Meet the Team Series” each month to find out some fun facts about our team and learn more about what they do at talech. This month’s edition features Chelsea Burnham, Product Support Lead.

Chelsea Burnham Photo

Q. What is your name, title, and location?

A. Chelsea Burnham, Product Support Lead, Scottsdale, AZ.

Q. How long have you been at talech?

A. 1 year.

Q. What is your favorite movie?

A. Harry Potter, Goblet of Fire is my favorite.

Q. What is your favorite part about working for talech?

A. Collaborative teams, the meritocracy type of environment, and all of the motivated team members and leaders.

Q. If you had to eat one meal, every day for the rest of your life, what would it be? 

A. Tacos.

Q. Before working at talech, what was the most unusual or interesting job you’ve ever had?

A. Actually, I worked for Red Lobster as a Hostess.

Q. What three traits define you?

A. Compassionate, Perceptive, and Gregarious.

Q. Tell us something about yourself that would surprise us. 

A. My nickname as a child was “Crash” because I was/am extremely uncoordinated and fell all of the time.

Q. Where is your hometown?

A. Mesa, Arizona.

Q. What is your favorite sports team?

A. Arizona Diamondbacks.

Q. What is the most recent app you’ve downloaded on your phone?

A. HBOgo, to catch up on Game of Thrones.

Q. What does a typical work day look like for you?

A. A typical work day is usually a day full of working with each and every team member to successfully resolve customer’s questions or concerns, with some laughs and morale building thrown in to the mix. Mainly, my day consists of creating balance and structure to a fast-paced environment.

Q. Tell us about the best vacation you have ever gone on.

A. Best vacation I’ve ever been on, was a trip to Oahu, Hawaii, where it was nothing but sushi, snorkeling, and relaxing. Best vacation of all time!

Q. What hobbies and interests do you have outside of work? 

A. Knitting, Netflix enthusiast, and I love spending time with my son, fiancee and two dogs.

Rock and Role

employee-role-5.2Not all employees are the same, even if they do the same job. Access controls and wages vary between employees and in some cases, employees will have multiple roles within your business.  Accurately tracking the hours worked for each role is key to ensuring payroll accuracy.

This is why we have made managing employees a lot easier – and a lot more powerful.  Our employee customization options are now the most flexible tools in the market today.

Here are some of the key features of employee roles:

Assign multiple roles per employee

Employees can now have one or more custom roles (i.e. Manager, Staff) accessed with a single PIN at the register.  Use clock-in functionality to choose between roles and once clocked in, every register will automatically sign in to that role.

Customize roles to meet your needs

You are no longer restricted by the type of employee to assign permissions. Want to give staff members cash drawer access?  No problem!  Any permission can be applied to any role, regardless of access level.

Added Permissions

We’ve increased the number of permissions available.  Choose to give access to:

  • preset discounts or custom discounts
  • refund or return without receipt
  • edit timesheet, cash drawer shift, or menu
  • store manager privileges
  • access to talech.com

For a full list of permissions, click here.

Overrides

Each employee can have a custom set of permissions or wage rates based on assigned role.

Multi-location

Not only can employees be assigned multiple roles, but those roles can be shared across locations… all with the same PIN.

Reporting

Each timeclock entry is separated by role so wages (and costs) are tracked correctly.

Get started with Employee Roles

Watch our introduction video for employee roles.

Table Turn

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Better track how long guests have occupied tables with fully customizable thresholds.  Keep your table service efficient and timely.

Learn how to set up thresholds.

Auto-send to kitchen for online orders

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Route orders directly from your online ordering site to the kitchen. If the customer places the order for the future, we will hold on to the order until it needs to be sent, ensuring the food is hot and ready when your customer arrives.

How to enable auto-send to kitchen

Interested in knowing more about online ordering?  Send an email to sales@talech.com.

Update talech today

These are only some of the features in the latest release.  For a full list of enhancements, see our 4.5 Enhancements/Fixes list

 

talech Testimonial: Habitat for Humanity ReStore of Anderson County

Habitat for Humanity Restore Using talech POS

Here at talech we are on a mission to help merchants run their businesses better. In this edition of “talech testimonials” we interviewed Habitat for Humanity ReStore of Anderson County to learn more about their business and why they chose talech as their POS.

talech: “Good morning! Thanks for speaking with us today. Can you tell us a little bit about your business?”

HFH: “Sure. My name is Cory Lundeen and I am the manager of Habitat for Humanity ReStore. Our Habitat ReStore is 12 years old. We sell furniture, home decor, building supplies and more. These items are sold to the general public at a fraction of retail prices, with all proceeds going to Habitat for Humanity.”

talech: “How often does ReStore get new items to sell?”

HFH: “Daily! We receive donations every day that we are open. And we sell the items that come in very quickly. We have 120 transactions per day and a growing customer base!”

Habitat for Humanity Restore just talech POS

talech: “Wow! We can see why you needed a reliable POS that was easy to use.”

HFH: “With the increasing sales and transactions, we knew we needed to streamline our business and find a system everyone could learn very easily. User friendliness and reporting functionality were actually our two main decision factors.”

talech: “So user friendliness and reporting functionality are what ultimately made you choose talech as your POS?”

HFH: “Yes. And it helped that I learned the entire system in 15 minutes! I knew that if I could pick it up that quickly, training the staff to use the system would be a breeze.”

talech: “What benefits have you enjoyed from purchasing talech’s POS?”

HFH: “I love the fact that talech is super responsive when we have a suggestion for improvement or need a bug fixed.”

Habitat for Humanity Restore Sign

talech: “Happy to hear that! Does that mean that you would recommend talech?”

HFH: “Absolutely! I have already recommended talech to at least 25 of our business partners. The system can be tailored to fit your exact business, the reporting features are very insightful, and the ease of use makes it easy to learn the entire system. We highly recommend talech!”

talech: “Thank you! We really appreciate the kind words!”

For more information about how talech’s POS can help your business run better, click here

To find out more about the Habitat for Humanity ReStore of Anderson County, click here

Meet the Team: Anthony Keane, Head of EU Partner Sales

Our team at talech is as diverse as they come. Spanning the globe from Boise, ID to Dublin, Ireland, our employees have a wide variety of backgrounds and interests. We are musicians, knitters, and basketball players. We’ve worked as waiters at chain restaurants and in tech support. But despite our differences, we all have one thing in common: our journey has brought each of us to talech.Anthony Keane

Check out our “Meet the Team Series” each month to find out some fun facts about our team and learn more about what they do at talech. This month’s edition features Anthony Keane, Head of EU Partner Sales.

Q. What is your name, title, and location?

A. Anthony Keane, Head of EU Partner Sales – Located in Dublin, Ireland.

Q. How long have you been at talech?

A. Just over 2 years.

Q. What is your favorite movie?

A. The Green Mile.

Q. What is your favorite part about working for talech?

A. The Team – The culture in talech is the very best I have ever been part of.

Q. If you had to eat one meal, every day for the rest of your life, what would it be? 

A. Dublin Coddle Casserole.

Q. Do you have an office nickname? If so, what is it? 

A. None that I know of.

Q. Before working at talech, what was the most unusual or interesting job you’ve ever had?

A. In my teens I worked in an bar on the Spanish island of Lanzorote.

Q. What three traits define you?

A. Honest, hardworking and optimistic.

Q. Tell us something about yourself that would surprise us. 

A. I’m really afraid of strong winds. 🙂

Q. Where is your hometown?

A. Dublin, Ireland.

Q. What is your favorite sports team?

A. Liverpool FC.

Q. What is the most recent app you’ve downloaded on your phone?

A. MapMyRun.

Q. What does a typical work day look like for you?

A. I’m a partner manager so I rarely have a typical day. Generally I start and end my days by speaking to our Bank Partners. Making sure they have all the tools they need to sell talech. We work so closely with these teams that most are now friends so its really a day of chatting and helping out our friends.

Q. Tell us about the best vacation you have ever gone on.

A. Thailand and Bali. I spent 3 months travelling Thailand with my wife for our honeymoon and we ended the trip in Bali.

Q. What hobbies and interests do you have outside of work? 

A. I follow my team Liverpool FC in my spare time and enjoy watching movies.

talech Testimonial: Me’s burgers and brews

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Mother-daughter duo Kathy Cropp and Emily Tomlinson have always been avid readers. So, in 2015 when they opened Me’s burgers and brews in Danville, Virginia, both women knew they wanted to tie their love of books into their new gourmet burger and craft beer restaurant. They decided to decorate with antique typewriters, name their burgers after authors, and feature each author’s book cover on their famous wall of authors. According to Kathy, “Our burgers, which are named after some of our favorite authors, change with the seasons along with the rest of the menu. As new burgers are named, new authors and a corresponding book cover decorates our wall.”

Me's Using talech POS Photo

Changing their menu quarterly keeps things current and fresh and requires them to have an easy to use POS that can keep up with their needs. As their business began taking off, Me’s burgers and brews quickly realized their current POS system wasn’t adequate for their changing needs. They knew they needed a new system to run their business better and began a search. Kathy and Emily’s local banker introduced them to talech and they were instantly impressed. Kathy recalls, “We felt talech had all of the things that we were looking for. Plus, we had a local representative introduced to talech by their local banker that supported us in the Elavon processing. I was thrilled that talech was Apple iPad based for service and checkout at the tables and offered solid reporting of business metrics. And the staff loves that talech’s POS is easy to use.”

StaircaseNow that they’ve been using the system for the last few “chapters” of their business, they both agree that they would recommend talech to other fellow restaurant owners. “We highly recommend talech. One of things that we are most impressed by is the fact that they are always adding depth to the product and continually want to improve and become an even better product.”

Me's Book Staircase with talech POS Photo v2

talech’s iPad POS has successfully helped Kathy and Emily run their business more effectively while they focus on what they do best: making delicious burgers and serving up specialty brews! Because as Virginia Woolf wrote in A Room of One’s Own, “One cannot think well, love well, sleep well, if one has not dined well.”

For more information about how talech’s POS can help your business run better, click here.

To find out more about Me’s burgers and brews, check out their website.

talech and Poynt: Re-imagining the point of sale experience

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Our mission at talech is to help merchants make better business decisions through technology. Today, we’re excited to announce our collaboration with Poynt, the maker of the world’s first smart terminal, to offer merchants a one-stop business solution. As part of our collaboration, the talech app will be pre-loaded on all Poynt devices for a broad range of verticals including the retail and restaurant segments. talech will offer a free version of its app to all Poynt customers; upgrading their experience is seamless thanks to Poynt’s billing and app store platform.

talech’s powerful point-of-sale software combined with Poynt’s elegant payment experience will be a great fit for a range of merchants, from the corner store to the multi-location business as they transition from legacy payment terminals to modern, next-generation software and business tools. In addition, our companies’ partner focused approach makes us a natural fit in many existing channels where we do business.

“Poynt was founded based on a vision of giving merchants superpowers. Our collaboration with talech showcases the capabilities of our platform, and further enhances our merchants ability to run their business in the most seamless way possible. This partnership allows us to extend talech’s capabilities to our retail and restaurant merchants, and sets the standard for future partnerships in other verticals,” says Osama Bedier, CEO of Poynt.

Highlights:

  • talech will be the default point-of-sale/register experience for all Poynt customers in the retail and hospitality verticals (cafes, QSRs, restaurants, bars)
  • talech will offer a free version of its point-of-sale experience for businesses which will enable them to create orders, accept payments, manage employees, add customers and view reports.
  • Customers can upgrade plans and unlock additional features such as online ordering, gift and loyalty right from the talech app with just a few taps on their Poynt terminal
  • Poynt will extend talech’s capabilities to enable multiple use cases including countertop ordering, order and pay at table, line-busting and other mobile scenarios.
  • Customers will be able to accept all forms of payments, split checks by position, adjust tips, open bar tabs and settle transactions right from the talech app on Poynt.
  • Customers can use the talech/Poynt solution in conjunction with talech on iPad to manage tables and perform other functions.

Irv Henderson, CEO/co-founder talech

 

talech + Deputy: Better business through data

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Today, we’re excited to announce our integration with Deputy, an HR and employee management system. Deputy manages everything between hiring and paying your employees: scheduling, time & attendance, tasking, communication and more. Customers using talech and Deputy can better predict and manage labour costs by creating employee schedules in line with sales data from talech. Deputy customers can simplify the tracking of employee hours by starting and ending shifts via mobile device.  Time data can also be seamlessly integrated to payroll and accounting platforms in just a few clicks.

Karl Purdy is the founder and CEO of Coffeeangel, an award winning chain of cafes in Dublin, Ireland. The talech-Deputy integration has given Karl increased visibility into his business operations. “Labour expenditure is one of our single greatest operating costs. The importance we at Coffeeangel place on the quality of service our staff provide, as well as understanding and managing these labour costs, cannot be overstated. Understanding how and when to staff to ensure excellent quality service has just been made infinitely easier with talech’s integration with Deputy. Both historic and live daily NET sales data from talech combine and overlay on top of Deputy’s daily labour cost predictions providing a clear visual reference ensuring store managers can staff at appropriate levels and guarantee excellent service based on your own factual sales data. Total game changer!”

The integration is currently only available to our customers in UK and Ireland. We expect to roll it out to our US customers soon.

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At talech, we’ve always believed that data and insights help our customers run their businesses better. With the Deputy integration, we’re continuing to move that mission forward.

To sign up or learn more about Deputy, please visit deputy.com.

To sign up or learn more about talech, please visit talech.com or email us at eusales@talech.com.

Introducing Service Charges and Automatic Reporting

Service Charges
Delivery, restocking, banquet, bottle deposit – the new Service Charges feature can be customized for almost any scenario. Trigger a charge only for to-go orders or amounts greater than $100. You can correctly attribute any service charges to the business or an employee making reporting easier. Learn more.

service-charges

Automatic Reports
Stay on top of all your business metrics in your email inbox. Setup daily, weekly or monthly alerts and send them to key decision makers in your business. Choose the format that works best for you. Learn more.

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New Reports
Get more visibility into your sales with two new reports – sales by hour and sales by day of week. Both reports help you make better business decisions on staffing and when to run promotions.

 

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Duplicate Orders
Speed up the ordering process for regular customers with the duplicate order feature. With one tap (and zero effort), you can re-create the entire order.  Learn more.

Dynamic Bundlesdynamic-bundles
Create bundle products with prices determined dynamically at checkout based on what’s in the bundle, thereby making it easier to setup bundles with many variations.  Learn more.

To learn more about these and other features, drop us a note at sales@talech.com or reach us at: 1.888.995.1998.

4 Smart Strategies for Using Discounts and Promotions to Generate Sales

With the holiday season around the corner, businesses across the country are gearing up to entice customers looking for deals. Discounts are effective tools to drive sales and reduce excess inventory. In hospitality, promotions such as happy hour and weekday specials can bring in customers during slow days and times. Talech offers a powerful range of discounting capabilities that can help you achieve your business objectives. Here are 4 ways talech can help you apply these discounting capabilities to achieve your sales goals:

Clearance Discounts

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Clearance discounts are commonly used in retail scenarios to clear out excess or old inventory. In this example, certain clearance items across different categories are tagged as red dot (50% off).
Step 1: Create tag “Clearance”
Step 2: Apply “Clearance” tag to one or more products
Step 3: Create “Clearance” 50% off discount and apply “Clearance” tag to discount. Setup discount to automatically apply.

 

 


Happy Hour Promotions

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Happy hour promotions are used to discount drinks or food during the week at specific times. In this example, we will create a happy hour discount where all bottled beers are set to a fixed price of $2 from 4-6pm from Monday to Thursday. To setup a happy hour discount, create a discount and set the discount type to “Fixed Price” with a value of $2.00. Select the “Bottled Beer” category and enable weekdays from 4-6pm under “Automatic Discount”.

 

 

 

BOGO Discounts

BogoBuy one get one free (BOGO) discounts are a powerful way to drive up ticket size and also help promote related items. A common example of a retail BOGO discount could be: buy 1 shirt and get the 2nd one free. In hospitality, BOGO discounts can also be combined with happy hour discounts such as: “Tuesday special – Get your second appetizer free when you order between 4pm and 7pm.” In this example we will setup a retail  BOGO discount where the customer gets a free scarf if they purchase any two Women’s Tops.

Step 1: Create tag “Scarf”
Step 2: Apply “Scarf” tag to all scarves in the “Accessory” category
Step 3: Create a BOGO discount, setup the rule on which to trigger the discount and the reward details (see screenshot below).

 

 

 

Variable Priced Discounts

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Variable priced discounts are a flexible way to offer a custom discount during the purchase flow. These can be used in situations where a manager decides to apply a discretionary discount. To apply a variable discount, create a discount, select the discount type (% off or $ off) and leave the amount field blank. In the register, tap on the discount button and enter the discount value.

 

 

In summary, when used correctly, discounts can not only help you achieve your sales goals, but also build a regular customer clientele while maintaining your profit margins.

To learn more this and other benefits of talech, contact sales@talech.com or call us at 1.888.995.1998.