The traditions around the Easter holiday have always included spending time with family and friends, and often this means a hearty, comforting Easter brunch. For a restauranteur, however, Easter brunch conjures images of irate families, impatient diners, and a never-ending flow of customers from the moment you open your doors to the second brunch ends. Preparing for Easter brunch often means late nights, long hours, and stressed staff, but there are some tools you can use to help your holiday rush go a little more smoothly this year.
Preparing for Easter Brunch: A Holiday Surge
The name of the game is increased productivity, accomplished by elevating efficiencies wherever possible. A modern-level POS solution will handle multiple aspects of your restaurant and provide task automations that allow you to streamline orders, customer transactions, and inventory management. With this running in the background, the accuracy of your orders will be impeccable and your servers and wait staff can be better focused on providing a great customer service experience for your diners.
Letting your POS solution provide much of the heavy lifting in terms of customer relations is a key benefit of having an up-to-date system in place. This allows you some pretty fantastic features, especially during your busiest Easter brunch times. Think of it this way: your staff, armed with tablets, can take orders that instantly go to the kitchen and your drink serving area or bar. A staff member, instead of having to run a slip of paper with questionable handwriting to the back of the restaurant, is now free to check on other customers in their section, leading to more customer satisfaction and fewer ordering errors.
Let’s go a little further with this. It’s getting close to the end of your brunch hours. While tables are slowly opening up, you still have a steady stream of customers walking in the door. You glance at your POS app and receive an alert that you are almost out of potatoes, which greatly impacts one of your Easter specials – a potato dish.
First things first: When it comes to big holiday rush shifts, more is enough and enough is too little, especially for ingredients. Plus, with a legacy POS system in place, you would need to spread the word to your staff about the impending doom of potato-gate. Instead, you quickly update the menu options from your phone app, basing these changes on real-time inventory data that your modern POS solution maintains, and get the updates out in near real-time to all of your servers.
This level of flexibility is possible only by having the right systems in place. Though your customers might be disappointed at not being able to sample the special, they will ultimately appreciate how your establishment handled the situation since your staff will have accurate knowledge of any menu item changes, allowing them to make customer satisfaction priority one.
Kitchen Displays and Tablet-Based POS: Game Changing Benefits
Maintaining order and accuracy is easy to do when things aren’t very busy. As the chaos expands, your kitchen must be properly equipped to make sure that orders are still being filled quickly and precisely. While your POS solution can help with many of the moving parts of your business, the kitchen is one place where you may need additional help. This help can be yours in the form of a kitchen display system (KDS).
A KDS brings several kitchen workflow improvements that all serve to elevate your kitchen staff to the top of their game. You can leverage the workflow management abilities of a KDS to identify and fix performance bottlenecks in your kitchen. This provides your kitchen with an increased capacity to fill orders with more accuracy throughout the various prep stages you have in place. This works alongside your POS solution, giving your kitchen staff a glimpse into any order placed from the restaurant, all without having to decipher sloppy handwriting or stained notepad paper.
This all works to increase the volume of orders your kitchen can effectively process, giving you a decisive edge when your Easter brunch is in full swing. The accuracy gained through the use of a combined modern POS and KDS solution greatly reduces error-induced product waste while giving you flexibility for staff allocations and menu management.
Using Past Data to Predict Your Dining Rush
While process efficiency gains are a big selling point towards modernizing a POS solution, any system you put into place will fall short unless you are gathering and analyzing the right data. Using this data will be vital in determining what menu items are going to be in demand when preparing for Easter brunch, which of course translates into knowing what ingredients you are going to need on hand to satisfy your customers throughout the rush.
Using historical sales data, you can identify key bottlenecks that can impact the experience your customers have when dining with you. Are there servers that are slower at clearing tables than others, or perhaps are not quite up to speed in terms of processing payments at the table? Also, is there a table that is being overlooked for any reason? Do you know when you’re likely to be at your highest capacity during the day? These questions, and many more like them, can only be answered with accurate data collected by your POS solution.
With a POS application running in the background, you achieve high levels of data analysis so that you are always making the right decisions around how your restaurant operates. Inventory management becomes a much easier process to execute and largely ensures that you always have the ingredients on hand for any specials, including your Easter brunch menu. Plus, your historic sales trends allow you to make menu updates as-needed for this special day.
Preparing for Easter Brunch Is Simplified by a Solid POS Solution
Does your restaurant have what it takes when preparing for Easter brunch? Or will your current POS solution make you work harder than is needed, and perhaps contribute to a negative dining experience? Handling a large holiday meal comes with a variety of potential hiccups, and your POS solution must be up to the task of preventing as many of them as possible.
Your third-party provider should dive into all aspects of your restaurant workflow to help you to identify problem spots. Using this information, they will work with you to develop the right solution to address all of your current needs while remaining flexible to scale as you grow. This gives you a fluid, dynamic system that is a major asset throughout your restaurant.
When you connect with talech, you gain more than a POS solution provider. When working with restaurants we take full advantage of our knowledge in your industry to match you with a POS solution that can tackle all of your challenges. Additionally, we can work to match you with one of our valued KDS partners. We want to learn how your restaurant works inside and out so that the solution we recommend is executed with your present and future in mind. Contact us today to sign up for a free demo and find out how we can revolutionize how your restaurant operates.