Staff management contributes to long-term success. Sometimes, small business owners neglect it in the day-to-day rush. Effectively managing employees is more than processing attendance, payroll, and scheduling. It is about making them better; guiding them to create an environment that becomes an attraction for your customers. This is an investment on your part, and the staffing stability created through effective employee management saves you time, money, and customers. That’s where POS employee management comes in.
Determining the Right Mix of Metrics for Your Operations
The way your business operates will be much different from most others, even those within your industry. This is important to note as you examine what you need for the development of your staff metrics. While it might be tempting to turn to Google for the answers, much of this information may not apply to you, your marketplace, or your customer base. Where then do you look when determining staff performance metrics?
The obvious choices, hours worked and attendance, tell you little on their own aside from who is showing up on time and how much to pay them. The true value of this data increases when it is integrated with the other information that runs your business. For example, restaurant owners will want to know which of their wait staff are more prone to order errors, or who in the kitchen is dispensing too many fries with burger orders, causing consistent supply shortfalls.
The retail version of this could be determining who generates the most sales or return customers as well as looking at which of your clerks consistently fail to balance the cash drawer at the end of a shift.
While a POS solution cannot measure intangibles like which of your staff has a loyal customer following or has the best table-side manner, many aspects of personal performance, including who your top performers are, can be readily determined by the near real-time reporting abilities available in most modern POS systems. Combined with the observations of senior management, this data can give any business a strong sense of its star performers and others who need to be coaxed to improve.
Capitalizing on POS Solution Data Points for Better Reviews
Once the metrics for your employees have been established, you will need to weave these into concise reports that fully leverage the data your POS solution collects. These reports, when coupled with customer surveys, will present to you a clear picture of what each of your staff has accomplished during their annual review. In this way, you will be able to present them with a concise look into their performance and be armed with hard data to back up the assessment. This creates opportunities for productive improvement discussions that work to the benefit of both parties.
Implementing modern POS functionalities is an important part of an in-depth annual review process. It is just as important to understand the particular areas that an innovative POS solution can deliver — the data points to be utilized for maximizing business and staff performances. The key ones include:
- Timesheet reporting. Updated POS systems provide app-based methods for staff scheduling, and tracking hours and punch-ins. Some systems include apps which allow employees to see their schedules on their phone, making shift and schedule changes easy to communicate. Also, a top-notch POS system presents you the ability to run payroll and update schedules from an app, giving you more freedom.
- Sales and transactions reporting. Next-gen POS reporting provides insights into more than just who sold the most. You can customize reporting to determine who generates the most revenue per transaction, or who your most productive staff member is on the morning shift vs. the late shift. This means you can allocate staff according to individual strengths while still accounting for business demands.
- Customer satisfaction. As many of today’s POS systems offer CRM tools, these can be leveraged to create a customer loyalty program that invites your clientele to recommend or recognize individual staff members. This data can, in turn, be used to reward or correct the appropriate staff person. Additionally, advanced sales and transaction monitoring affords you the option of seeing which of your staff pulls in the highest rate of tips, which serves as another indication of overall performance.
- Order accuracy. This is of particular interest to restaurant owners, as it is imperative that wait staff and the kitchen take and fill orders exactly as asked by the customer. Recording and monitoring orders sent back to the kitchen, or how many times a server needs to return to a table for order clarification, is a vital element in creating a good impression with diners.
There are a few key benefits when leveraging POS to handle staff management that goes beyond the annual review. The real-time reporting functions available in today’s POS marketplace means that you can identify potential staff performance issues before they cause an issue with a customer, other staff, or your inventory. And, once an improvement plan is identified and put into place, you can easily monitor the staff member’s progress using dashboard-based reporting.
Understanding the Intricacies of Streamlined POS Employee Management
Annual employee reviews are an important part of developing and maintaining effective levels of staffing. The process promotes stability and reduces workplace tensions and frictions. Taking full advantage of the clout a modern-POS solution provides to employee management presents you with time-saving data collection and reporting to enhance the productivity of your workers. You will be provided with opportunities to realize a reduction in overall labor costs, while being able to provide your staff concise information that can be used to coach them towards achieving higher levels of success.
Seeking the expertise of a partner with expertise in leveraging POS for employee management is a forward-thinking step that will quickly become a vital asset. Your business will eclipse the competition and make your business the leader in how staff management should be handled. As a valued partner, they will learn the ropes of your operations so they can introduce to you the precise solution you need both for today and tomorrow.
The assistance talech provides is in the form of a trusted partner. We dive into your business operations in order to obtain in-depth knowledge of your employee management strategies, matching this to your business goals. In this way, we only offer you the right system for your business requirements. Contact us today or sign up for a demo and to learn more about how talech can be a valued asset in your arsenal.