Restaurant owners are faced with challenges on all fronts. Keeping your pulse on customer desires while ensuring that the quality of the food coming out of the kitchen are time consuming. After this, you burn the midnight oil to managing the books and ensure inventory accuracy. Staff scheduling can often become an afterthought in the midst of all the chaos when added to the mix, a place regulated to a calendar posted outside of your office. While not especially effective, accurate, or user friendly to staff, this is still a very common method. However, it doesn’t hold up to a restaurant scheduling program.
This is an area where restaurateurs know they can do better. Avoiding the inevitable and moving to a restaurant scheduling program sounds good from a high level, but the word “technology” conjures images of dollar signs flying out the window. So how do restaurant owners and their razor thin margins justify making a switch to a technical solution?
Boosting Staff Productivity and Morale
The most noticeable difference that a restaurant scheduling program can make in your operations is seen in improved staff productivity. A modern restaurant scheduling program gives you a visual, easy-to-read place to see when your staff is working. This gives you some game-changing options. Payroll accuracy is greatly improved, as you can easily match actual hours worked to scheduled hours, ensuring that you are not overpaying anyone. The easy to read scheduling screen allows employees to switch shifts with ease, and lets you easily maneuver staff members into scheduling slots to fill in when a waitress calls in sick.
Those items alone are great additions to your management toolset, but there can be more. The greatest productivity boosts are seen when the scheduling program comes as a part of, or easily integrates into your POS solution. The difference-makers in the scenario will make you wonder how you got along without having this solution in place.
- Accurate staffing during busy and slow periods. Modern POS solutions allow you to run reports, which in this case can pinpoint when staff is needed, or not needed. This helps you in avoiding having six waitstaff sitting at the bar polishing silverware, or having irate customers that are impatiently waiting for overloaded staff to take or deliver their orders.
- Identify top performers. Your POS transaction logs can see what your top sellers are and when they are being sold. This can also see who your highest tipped bartenders and servers are, as well as identify places for retraining, such as curing inaccurate order recording or slower than average table service times.
- Reduce product leakage. Are you noticing that the totals on the bill slips are slightly more than what is in the drawer at the end of the night? Using your POS solution, you can easily match up till system shortages to wait staff. This gives you enhanced visibility around seeing who may be giving away unauthorized free items with meals, as well as to see who is most prone to making ordering or delivery mistakes.
Digitizing restaurant scheduling gives you one last crucial staffing perk that can be priceless: empowerment. Since many of these applications are app-based and omni-channel, you staff can easily request days off, extra shifts, or swap shifts, at the touch of a screen. In some cases, they can do so without intervention being needed from you, saving valuable time. Morale among your employees can be expected to soar, which will be seen in the service provided to your customers.
Improved Customer Experience Through Intelligent Staffing
Utilizing next-gen scheduling software makes your staffing and operations flow intelligently. Utilizing the cutting-edge technology of a restaurant scheduling program that operates as an integrated functionality within your POS solution presents you with new, cutting-edge ways to deepen customer engagement. The improvements to the experience you offer to customers will not go unnoticed, and provides you with some fun, trendsetting options.
Taking a technical approach towards managing staff via restaurant scheduling software will bring the rest of your operations along for the ride. The visibility and clarity you gain through the innovative reporting capabilities that many of today’s POS solutions and kitchen display systems provide to determine who the best servers are for your Friday night rush, and to move servers from the dinner hour to the lunch hour based on tipping and transaction histories.
You can offer online reservations, and add the personal touch of allowing customers to request a particular server and table. When the details of these reservations are received and matched to a customer’s purchasing history, your server can start the customer experience ahead of their arrival. This can be as simple as already having a glass of their favorite wine or the always ordered Saturday evening appetizer, sitting at the table, ready to be enjoyed. The meticulous attention that can now be placed on your diners will more than offset the initial costs of integrating a modern, technical solution into the fold.
Getting Expertise on Your Restaurant Scheduling Program
Digitizing your restaurant scheduling program can make a large impact on all aspects of your restaurant’s operations. The enhanced abilities gained in team communications, the time savings on your part, and increased accuracy in payroll make a quick ROI a reality. The challenge for you in all of this is instilling the moving parts of your restaurant operations long enough to see where the new technology must be integrated.
Accomplishing this will require that you put a set of fresh eyes overlooking the high-level view of your restaurant operations. There are some considerations to keep in mind as you look for outside expertise. They must have a demonstrated understanding of integrating a restaurant scheduling program, preferably as part of a POS solution, in situations similar to yours. Your outside help must act as your partner, taking in every nuance of your restaurant from the kitchen to the front door to recommend the best solution to match your scheduling and operational requirements.
Integrating cutting-edge technology into your restaurant frees you from your desk and allows you to present yourself to your diners. Restaurant scheduling programs make staff management functions more efficient, especially when it is simply a function of an intuitive and flexible POS solution. You get the flexibility and versatility that suits your needs, with talech at the ready to guide you through modernizing your business operations. Contact talech today for a free demo and more information on how to bring cutting-edge technology to your customers.