The shine of a new, best online point of sale software solution can have a lasting impact on your business. Time savings and improved data accuracy aid in growing the bottom line. The introduction of new POS functionalities serves to impress your customers and creates a foundation for a technically inviting and improved customer experience. The decreased stress levels of your staff contribute to the further enhancement of their customer service while improving retention rates across the board. How could things be better?
Selecting new or upgraded POS features or software platforms requires an expert touch. The research you can conduct, although in-depth and seemingly informed can miss the mark in a number of areas. Vendor websites can only provide you with information that is slanted towards their POS offerings. Even the web searches you use can be misleading if the companies have a subscription to Google Ads to boost their search engine ranking. So what can you do to ensure that you are selecting the best POS functionalities and services for your business?
Online POS Software Solutions All Have Commonalities
Thankfully, wading through the many POS options isn’t as daunting as a web search may leave you feeling. While engaging with an experienced POS consultant is the ideal scenario in determining your distinct POS feature requirements, there are a handful of common traits that all modern POS solutions must possess in order to be added to your list for consideration. These common traits can serve as a starting point that not only helps you to eliminate options from the list but will provide a POS consultant valuable upfront information that will save you time and money.
POS Features Are Easy to Learn and Use
Ramping up you and your staff to use a POS solution in a short time frame gives you the advantage of hitting the ground running. This allows you to use the full potential of your POS system faster and creates an air of confidence among your customers when they witness the ease in which you and your staff can navigate your POS system. And, when advanced features such as apps or mPOS are introduced, your staff will gain the respect and approval of the customers thanks to being fully versed in the platform.
Many POS solution providers give you and your staff training on the new system once implemented, and at no cost to you. This ensures that everyone is using the solution properly, and gives you the ability to troubleshoot many common issues without the delays that a support ticket may incur. The reduction in support incidents, plus the ability to easily perform daily tasks, will give your bottom line a kick upward.
Technical Options Entice Customers While Easing the Burden on Staff
Newer technologies, such as a mobile app, tablet-based POS systems, and mPOS, are rapidly growing. The fast influx of these into the business world is largely being driven by consumer demand. These devices, when introduced into your business as a part of your POS software, will provide you with some great benefits, both customer-facing and behind the scenes. For example, the cloud-based aspect of utilizing an online POS software platform will give you the ability to implement an omni-channel model. This allows your clientele to interact with your business long after the doors have been locked, giving them a boost in accessibility and a boost in the bottom line.
An online POS platform should give you the ability to conduct inventory lookups, or ring up customer purchases, from an aisle or a table. The data from the transaction is securely sent to a cloud-based data storage solution, where it can be easily reported against at either the POS terminal or via a smartphone or tablet app. You can easily monitor the status of customer transactions, inventory levels, and staff performance, all from one easy to access location.
Advanced Reporting Features Make it easier to Identify Trends
The reporting capabilities that should be expected to be a part of any cloud-based POS suite must be easy to customize and read, yet be powerful and robust in the analytics performed. Any POS platform that you are considering must be able to present these reports in a near-real-time fashion, providing you with the ability to be nimble in making adjustments to inventory, product placements, or any potential leakage issues that are presenting themselves.
Leakage prevention is especially important that relies on your ability to monitor and respond to inventory and transaction discrepancies. This is of particular interest to retail, where cashiers can induce lost revenue through improper handling of scan voids, refunds, or the restocking of items. Identifying these inappropriate acts, including repeated sales transactions or incorrect sales tax charges, will effectively present you with a growth in your margins.
Restaurants gain a degree of visibility here as well, allowing you to see trends around particular servers offering comped add-ons, or to see if a certain shift is more prone to miscommunicated orders than others. To a degree, a POS solution should introduce automated monitoring that can quickly alert you to problems, and leave you free to interact with the customer instead of being chained to a desk in the backroom.
The Best Online Point of Sale Software Should Have Automation Capability
Freeing up time is a regular goal of any business owner. So it makes sense that you should seek out POS software solutions that come with time-saving automation as part of the base package of features. Automating a variety of internal business processes, and combining this with near real-time reporting, will prove to be a game-changer when it comes to efficiently running your business.
Staff management, payroll processing, balancing accounts, and inventory are time consuming processes that can seamlessly integrate into a cloud-based POS solution. Automating payroll allows you to establish alerts to indicate when an employee’s actual hours worked differ from reported hours. Monitoring over time is much easier, and scheduling in some cases can be done via an app, making it even easier for you to schedule appropriately and with limited rework.
Transaction and account reconciliations can be scheduled to occur at the end of each day, with alert thresholds established to notify you instantly of any discrepancies. This limits your liabilities in the form of less product leakage while elevating security controls to ensure that your customer’s valuable personal information is secure. And, with this all stored in the cloud, you instantly gain a business continuity strategy. This deepens your business and data protection should an event in your physical business cause hardware to fail, or to make the premises inaccessible.
Make the Best Online Point of Sale Software Decision
The common aspects that you should seek from an online POS platform, while uniform to all business types, still represents only a limited picture. Developing the proper scope for your business requires expert knowledge in both emerging POS technologies and business management. The engagement of a valued third-party consultant presents you with an ideal POS scenario: expertly designed to fit the unique traits of your business while delivering the security and flexibility that is offered in today’s cloud-based computing world.
If you are seeking expert advice about the best online point of sale software for your business, you need to partner with a valued consultant in the POS business. At talech, we work to develop a deepened understanding of your business so that we can recommend a flexible, dynamic POS system. We offer a wide range of feature-rich, affordable hardware and software solutions and are ready to answer your point of sale questions. Contact us today to sign up for a demo and to learn more about how talech can be your expert POS provider.