Delivering a smooth, easy transaction is a part of the experience your customers expect. As technology evolves, it is important that small business owners adapt and update the technology they use as part of creating their customer experience. As new POS technologies, such as mobile and app-based omni-channel experiences are quickly growing prevalent, there is another modern POS technology that you must also consider: the touch screen cash register.
Utilizing touch screen POS hardware and software to replace legacy registers, while not as glamorous as tablets or smartphone-based devices, can introduce a few cutting edge improvements quickly and easily into your business. Powered by intelligent software on the backend, the childproof interface that most touch screen registers present means a better way to run your processes while improving customer service.
Simplicity Equals Increased Levels of Accuracy and Production
The key endearing quality offered by touch screen registers is the simplicity of use. Reductions in staff training times and transaction mistakes are only the beginning. Retailers will see improved inventory control through the ability to control how transactions are voided, refunded, or discounted. If the appropriate function is not represented by a button on the screen, a manager must be called to perform a custom action. This greatly reduces product and revenue leakage at the register.
Foodservice business owners, from restaurants and cafes to QSRs and food trucks, can reap the benefits of touch screen cash registers as well. The easy to navigate screens make ringing up a customer, even with food preparation gloves still on, easy to do via the photo represented items that can be easily tapped. This works to reduce delays as lines form or during busy dining nights in a restaurant. The accuracy of orders is much improved, and the ability to easily manage upcharge items increases profit margins.
Secure and Easy Payment Acceptance Features
The swivel-based touch screen provides easier means through which to accept customer payment. Instead of handing a debit or credit card over to a clerk, or swiping it through a small card reader, the display can be turned to the customer’s direction so that they control the payment process from start to finish. This can also include a review of the items being purchased, presenting one more opportunity to ensure accuracy in the transaction.
In foodservice, primarily QSRs and cafes, gone are the days of handing a receipt to the customer and watching them painfully determine the tip. Swivel POS registers can be programmed to display various tip rates, including a manual option, to make tip calculations simple. There may also be an option available to allow a customer to view their loyalty rewards program information. They can easily make a determination if they would like to redeem any rewards or to make changes to their accounts.
Touch Screen Cash Register Contributions to Your Overall Business Atmosphere
Creating a modern, inviting atmosphere involves many moving pieces. The smart and sleek feel of today’s touch screen cash registers contributes to the overall look and feel of your business. Space reductions can be realized immediately, giving your register area a cleaner, open feel. This paves the way to add registers in the reclaimed space or to add POS display items to help drive sales or enhance marketing for certain items.
In some cases, it may be best to time the addition of your touch screen registers to an interior remodel or your next upcycle project. Doing so presents you with an opportunity to make your business appear as if it were simply ordered and delivered from Ikea in its present state. The seamless transition from door to shelf, and shelf to the checkout counter, presents the customer with an experience for which they may feel you should be charging admission.
Taking Control Back Over All of Your Business Processes
Assuming control of all of your business processes may sound at first to be a bit dramatized, at least until you think about it for a while. Legacy cash registers give your staff a high level of control over things such as discounts, scan voids, and refunds…things that all may contribute to red on your bottom line. The time has come for you to take control of the money moving around your business once and for all.
Touch screen registers allow business owners to configure the screens using custom layouts. These can typically be designed for all of your staff, and can include as many or as few functions as you feel comfortable allowing. Some touch screen registers will allow you to create screen layouts and function accesses on more of a granular level. For example, you may only give shift leads and supervisors a layout that includes transaction voiding, while keeping this hidden from all other staff.
The improvements that can be made to your touch screen layouts will dictate how your business processes should be assigned. Business controls, such as inventory management, payroll, and timekeeping, can all be utilized on the right touch screen register solution. This creates a higher level of internal visibility and gives you an assurance that you are not losing money or products when your eyes are elsewhere.
Determining if the Value of a Touch Screen Cash Register is Worth It
The nuances around selecting a touch screen cash register are many and confusing, as not all touch screen registers are equally capable or robust enough to handle your specific needs. Introducing yourself to a POS technology expert in order to smooth the transition into the touch screen world is a crucial first step. Your expert consultant will learn all of your distinct variables to lead you on a path that improves the health of your business.
We operate as your partner and leverage our expertise in helping small business owners find effective ways to refresh and innovate their business environments. We invest the time to learn and understand your business and will recommend concise solutions that will help you grow and scale alongside you. With talech at your side, you gain a valuable partner that will work with you from start to finish in identifying and implementing POS technology trends that best suit your business. Contact us today to sign up for a demo and to learn more about how talech can be your expert POS partner.