You unlock the door and switch on the lights, ready to begin a new day. A glance at your scheduling software shows a nonstop day of action. Thankfully, you are fully staffed today, so your worries melt away as sip on your latte, ready to take on the world. Suddenly a jolt of nervousness washes over you and pushes you into the storeroom. A quick glance confirms the nervous feeling: you have eight hair colorings today but only enough product to handle five. How did I forget to place the order? A better salon color inventory management system could have helped.
Managing the daily tasks within a salon is challenging. Balancing these while ensuring customer satisfaction is a stressful endeavor for most salon owners. Manipulating and coordinating schedules, performing customer service triage, and maintaining a warm, welcoming attitude seems next to impossible, especially when you are exhausted. Isn’t there an easier way to juggle everything and manage the entire salon environment efficiently?
Integrating Innovative Tech Does Not Stop With Bookings Management
Typically, salons dip their toes into the evolving waters of technology only in appointment management. Although this alone can make a significant difference in time and cost savings, it does not scratch the surface of the full capabilities that an innovative software solution can do to make running your salon easier. But where could the right solution have the most impact in a salon environment?
Salon color inventory management is an area in your operations that are most likely screaming the loudest for help. Not only are hair colors used in neverending volume, but they also are often not replaced or noted as being removed from inventory until it is too late. This means that while customer “A” leaves your salon looking and feeling their best, customers “B”, “C”, and down the line will be forced to make compromises to their salon experience. Fortunately, taking control of your color inventory can be as simple as implementing a multi-functional POS software solution to handle the bulk of the work.
Mining Transaction Data Presents You With Accurate Facts of Color Usage
Integrating an inventory software solution into the existing software platforms your salon uses will only be successful if they can communicate with each other. This makes your best case scenario a software platform that includes the functions you require to fully streamline all areas of your business. Finding this type of solution may appear challenging, but to the contrary, is as easy as implementing a feature-rich POS software platform.
A POS software solution will make it easier and more accurate to manage your color inventory. Starting with a solid foundation is important, and with an innovative POS system in place, this foundation can be based on real-time transaction data. As customers pay for services, you can clearly see preferential color trends, letting you be proactive in aligning inventory to meet trends. The accuracy of managing transaction data gives you the opportunity to create a color inventory process that always keeps you a step ahead.
Creating Customer Profiles to Predict Trending Color Preferences
Thanks to the transaction data you acquire through your POS system, you can in fact spin everything in your business into gold. A key feature to seek in any potential POS solution is its ability to create and manage customer profiles. For added benefit, doing this with a POS solution that can provide you with an app will set you apart from the competition while further endearing your salon to your clientele. The ability to integrate customer profiles into the salon experience you provide presents you with three important features.
When establishing the fields within a customer profile, you should establish an area for coloring preferences. With this in place, you are basically being told verbatim by your clientele what colors you must have in stock and when they need to be there. This allows you to deepen the inventory controls around your color inventory, allowing you to save space by bringing in rare colors only when the customers using a particular color are scheduling appointments.
It also empowers your stylists to make recommendations directly to the customer via their profile before an appointment. This reduces the time a customer spends in the chair and allows your stylists to handle more appointments in the course of the day if desired. Maintaining relationships between stylists and customers creates more personalization in the customer experience, and with customer profiles in place, this can continue to develop between salon visits.
Presenting an option to create a salon profile empowers participating customers by giving them more control over their experience in your salon. This gives you an easy way to communicate promotional services, changing stylists’ schedules, manage customer loyalty rewards, and to send out updates on product changes. Opening the doors to the customer in this way provides salon owners with an inviting way to implement an omni-channel presence.
Merging Transaction Data and Customer Profiles to Determine a Clear Picture
Predicting the future, when based on the information gathered from your POS solution and customer profiles, becomes a highly accurate way to manage color inventory. Blending the hard data from what is actually selling, what customers think they want, and what you currently have in inventory, allows you to create a clear picture around the management of your color inventory.
Reporting and monitoring these metrics is made simple thanks to the dynamic, user-friendly graphics available in many of the industry-leading POS solutions. When combined with cloud-based storage and an app on your smartphone or tablet, monitoring your color inventory becomes extremely accessible and is readily available with the touch of your finger. This takes data analysis out of the backroom and into the palm of your hand, all without the need to hire a financial expert.
Salon Color Inventory Management Means Customers Feel Delighted
When designing the experience in your salon, putting the customer’s comfort first and instilling confidence in them that you will satisfy their desires is your number one priority. Although you may have made your appointment services much easier on them, having the correct product inventories on hand is an area of improvement that most salons have barely scratched the surface.
Integrating a POS software solution that checks off all of your process boxes requires a high level of knowledge and experience in POS technology. This is why adding a POS consultant to your team will prove to be very beneficial to you and your clientele. An expert consultant will blend its knowledge of your industry and emerging POS technologies to introduce a system that introduces the automation of key processes, including inventory management, setting you up for long-term success.
Retaining an expert in POS and developing an accurate color inventory management solution serves to build customer satisfaction. At talech, we developed a POS solution that is geared for salons and seamlessly integrates into your internal processes to give you a decisive advantage. Reach out to us today to sign up for a demo and to learn more about how talech can be your valued POS partner.