The general uneasiness that comes with running a restaurant revolves around inaccurate order filling. Sloppy handwriting on an overly full pad of paper, or a splotch of grease over a keyword in an order, can quickly cause a budding long-term relationship with a customer to sour. Offering free items, profuse apologies, and rapid corrections will only go so far. The right kitchen display system hardware can help.
The costs associated with incorrect orders are enough to drive any restaurateur into a state of premature aging. The costs of product leakage, thanks to discarded meals, the impact on your brand and reputation, as well as the ability to build a loyal customer base, are driving you to find a better way of managing orders. But do you know what this should look like?
Determining Your Strengths and Weaknesses
Any effort to improve the efficiency of your ordering process from start to finish must first begin with an in-depth assessment of your present capabilities and processes. The information gathered here will serve as a guide that can be used to base the foundation of your order fulfillment processes. The blueprints you develop here will give you a concise scope of the effort to keep you from straying too far off the mark.
Learning What Kitchen Display Systems Can Offer You
Developing a deep understanding of what exactly a kitchen display system (KDS) can offer to your restaurant is an important place from which to build. The knowledge gained here will be instrumental in devising the perfect KDS strategy for your restaurant and will yield the highest possible ROI. You will quickly discover that a key to implementing the best KDS is to already have a highly capable POS solution for integration.
Improved POS Technology Yields Improved Order Efficiency
A key component of a successful KDS implementation lay outside of the KDS solution itself. The integration of your KDS into a robust POS solution is a must if you expect to realize the full potential of streamlining the ordering process in your restaurant. Implementing a modern POS system will give you distinct features that can easily blend your operations into a single, easy to manage, solution.
For example, improving the accuracy of orders is best accomplished while a member of your wait staff is standing by the customer’s table. The old method of order taking, via borderline-legible handwriting on messy order pads, has long been crying for a modern fix. Using iPads, with your POS apps installed, will drastically increase the ability of your staff to submit highly accurate orders to the kitchen from the very start.
Also, using tablet technology gives your staff an easy way to recall menu specials with accuracy and have full awareness of unavailable menu items in real-time. The best part is that you can make changes from one part of the restaurant and be assured that all of your wait staff will be in the know within minutes of the changes. This keeps your restaurant operating at maximum efficiency while demonstrating quality customer service to your diners.
Achieving an Optimized Kitchen Display System Hardware Setup
Now that you know that the integration of a modern, tablet-based POS solution with a KDS a proven element of success, it’s time to dive into the important characteristics of a solid KDS solution. Integration into your POS software platform is an obvious, yet sometimes forgotten, feature that you must have in order to achieve full optimization across the entire order fulfillment process.
The KDS solution you choose must include the displays that your kitchen staff will need to effectively fill orders as they arrive. These must be easy to read and should come with multiple mounting options. You want to target KDS solutions that offer rapid hardware support, and can provide proven hardware technology so you know they can handle the splatters and spills kitchens inevitably deliver.
Also, you want your KDS and POS integration to provide you with the ability to seamlessly send the information that the kitchen staff needs to accurately fill customer orders. Using KDS displays that remain easy to read in even the worst of your kitchen rush conditions is a vitally important aspect of maximizing the positive impact of these devices.
Another great process that a seamless KDS and POS integration can provide is task management. Possessing the ability to send tasks to the kitchen from your POS app via a smartphone or tablet will keep your kitchen staff active during slow times. Whether these are cleaning tasks, ingredients preparation for the most commonly ordered dishes, as identified by your POS solution’s reporting features, will further enhance the responsiveness and accuracy of the orders leaving the kitchen.
Your KDS Solution Must Make Your Restaurant Run Smoothly
Implementing a KDS solution will make your order fulfillment process run smoothly, but what about the rest of your business? The selection of your KDS must make you better in other areas of your business as well, including staff management and the customer experience. This works to build your brand and reinforces to your customers that you value their patronage.
A KDS that is properly aligned with your business will provide you with important analytics. Staff production statistics, including meal preparation times and errors, will be valuable tools in further streamlining kitchen operations. Also, in today’s world of UberEats and DoorDash, you will want a KDS that makes it easy for your staff to see the difference between an in-house order or a take-out order. This also reduces the time that your wait staff needs to spend checking on orders, freeing them to service more tables.
Heeding Expert Advice is a Cornerstone for KDS Success
Picking through the various KDS options on the marketplace may feel like a tedious, needle-in-a-haystack, endeavor. Not only must you choose the best features and functionalities, you must also consider support for the KDS solution as well as its ability to integrate into a next-gen POS platform. That’s a lot for anyone to handle, including the experts, so why do it yourself when you can get help?
Unlike yourself, an experience POS consultant lives and breathes in the POS world. Leaning on their expertise frees you to manage your restaurant, while your POS consultant handles the nuances and variables of your business to develop a concisely designed solution for you.
Achieving success through the integration of the right kitchen display system and your POS solution is only the start. You must select the right KDS hardware for your environment, ensure that all of it works together, while confirming that it all is supported by the appropriate parties. At talech, we help you to achieve a full integration of your KDS and POS solutions to ensure that you are optimized for the future. Contact us today to schedule a free demo to learn how talech can help you today.