Who doesn’t love professional services tools? Entire sitcoms have been built based on tools. And while these aren’t the sort of tools that business owners typically seek, they illustrate the overall demand and impression of need that all hold true in our daily lives. What business tools are you craving today? Are you presently using any professional services to the fullest potential offered?
Building an understanding around professional services tools, while executed in some form by all business owners, is still an aspect of business that rarely causes a business owner to pause and look around. The onboarding of professional services and software tools still feels unplanned and implemented through more of a “flying by the seat of your pants” means rather than a planned, thorough strategic process.
Stop to Analyze and Build a Blueprint before Adding Any Tools
If you are like many business owners, you have amassed an array of software tools and online services that you use to fill in any gaps missing within your primary technology backbone. As solutions become cobbled together, data often times becomes more proprietary and less compatible with other systems. This, in turn, requires an increased amount of manual effort to use the information from all of these tools, costing you more in terms of time and revenue.
It is important to stop this process as soon as possible, step back, take a deep breath, and really look into what it is you need these tools to accomplish. For example, are you using three calendar tools to do the job that one innovative tool could accomplish on its own? Making discoveries such as this will improve office efficiencies and make your life easier in the long run by allowing you to create a concise plan to strategically use professional services in ways that benefit your business operations.
Investing thought and time to develop a professional services strategy will produce a higher ROI while alleviating some of the daily stress you and your staff have. Although the tools required will vary greatly from business to business and sector to sector, we have discovered a few tools that are common across the board. Using these as a guide, you can begin to take control of your applications and tools to create improved processes that produce savings in all areas.
Selecting Online Booking Services and Calendars that Integrate Universally
Making appointments, managing the services you provide, and ensuring staff know when to arrive at work are just a few of the scheduled tasks you must manage daily. Digging through multiple calendars is time-consuming and can lead to critical scheduling errors that cause you increased stress and can turn away customers. So doesn’t it make sense to introduce a professional services tool that integrates all of your calendars into one place?
Introducing an all-inclusive tool that can handle appointment bookings, task scheduling, and allow you to easily maintain staff shift schedules is an ideal scenario that is very much obtainable. Any calendar tool you choose must allow for online interaction, preferably via an app, by your business and your customers. This allows customers to readily view times of availability at their convenience, even after hours. Also, your staff can easily view and request scheduling changes, helping you to avoid being short-handed on a moment’s notice.
One professional services tool to consider when looking into modernizing your calendar and bookings management is a fully integrated POS solution. POS technology has evolved to provide you with the ability to seamlessly merge appointment management and staff scheduling into your other vital processes. This gives you gain cost-saving advantages, such as improved accuracy when processing staff payroll or obtained feedback via your customer-facing POS app.
Realizing the Benefits of Blending Calendars and Data for Improved Customer Satisfaction
The ability to easily merge your business calendars, appointment bookings and staff schedules into one, easy to access location elevates your efficiencies. But what about the important information you possess about your clients? Is it possible to deepen the integration of important data into the fold of your POS tools and functionalities?
The short answer here is yes. Cutting-edge POS solutions present you with different options for effectively managing and creating a personalized customer experience. Possessing precise data around what your customers expect from your business is priceless, and modern POS systems provide this through advanced data management and reporting functionalities. The benefits you gain will be seen in the way your customers react to feeling understood and welcomed as a result of the precision personalizations you exhibit.
For example, your reporting may indicate that a certain hairstylist is in heavy demand by the same three customers on every third Friday of the month. Your data may also show that these three customers always book this stylist within a few days of the date. With this knowledge in mind, you can use your new booking tools to block out three hours every third Friday of the month so that these customers can be assured of having their monthly appointments without interruption.
There are some additional options that a fully integrated POS solution will present to you that improve the flexibility of time management. The ability to block out time for holidays, unexpected maintenance, vacations, or to make room for walk-in clients, saves you time and stress while allowing customers to easily reschedule appointments as a result. The great thing about having these features included within an innovative POS solution is the seamless ability to synchronize everything immediately, as well as app-based accessibility that makes scheduling and booking as easy as a finger tap.
Using an Expert to Help Understand the Benefits of Professional Service Tools
Deciding between the never-ending varieties of professional services tools on the market requires an in-depth look into what it is you really to achieve. Building a foundation of software products requires that data can easily be used in all of your tools. This reduces mistakes caused by manual processing, misaligned importing and exporting of data, and saves your business valuable time.
The ideal scenario for businesses, especially those that are heavily reliant on scheduling, is to introduce an innovative and all-inclusive POS platform into your business. This presents you with game-changing options, such as maximizing the skill sets of your staff and giving customers a deepened and more personal experience. Introducing this level of technical capability requires an expert hand to ensure that nothing is missed and that your final solution is optimized for your specific business requirements.
When you are seeking to build a complete set of professional services tools, talech is ready to help. We work with you to discover where efficiencies can be achieved through process discovery and the introduction of integrated POS functionalities. Our goal is to ensure that you have the best tools in your hand to broaden the reach of your brand. Contact us today to sign up for a demo and to learn more about how talech can be your valued POS partner.