The rush of a Friday night brings with it the excitement of having an opportunity to make your restaurant stand out. Your specially prepared menu has been thoughtfully prepared by your chef, who went as far as to handpick the ingredients to ensure that the flavors sparkle tonight. The tablecloths have all been pressed, and the silverware has been intricately placed in a manner that would be the envy of Downton Abbey.
But then the unthinkable happens. Just as the flood of early diners begins to arrive, the phone in your office rings. The bartender you scheduled to work has the flu and has called in sick. Then, you receive another call. And then another. The flu bug has hit your restaurant staff, and you are suddenly short on staff to handle what is expected to be a very busy night. You try calling your off-duty staff, but none of them answer. A rush of panic and dread begins to set in.
But this isn’t a real scenario, is it? Unfortunately, far too many restaurateurs have had to play out this scenario in and experience this helplessness in real-time. While many restaurant owners go to great lengths to ensure that the dining atmosphere and the menus are perfect, managing their staff is often neglected. Using a paper calendar may have been the accepted practice in the past; however the time is now to introduce an innovative technical solution to this problem area.
Using an Advanced POS Solution Delivers Notable Staff Management Gains
Delving into a new technical platform hardly seems that it would be worth the expense or time to simply fix how you manage your restaurant staff. However, when you discover the affordable price points of modern POS solutions, you may find your curiosity piqued. Further examination of the feature-rich capabilities that a cutting-edge POS solution can provide you quickly reveals that you can realize a fast ROI while gaining efficiencies in all areas.
Using the POS technology available, you can reduce the stress on your staff while seeing stark improvements in accuracy and inventory management. Staff tips rise, thanks to the predictive nature of a data-drive, next-gen POS platform. Modern advantages, such as giving tablets to servers, allow you to adjust the menu in real-time, greatly reducing the apologies they must give to customers for items no longer available. These all provide immediate improvements to staff morale and contribute to a higher level of customer service.
Effective and Proactive Scheduling a Must-Have for Service Oriented Businesses
As a restaurant owner, you understand that you are providing a valuable service to your community. Providing a relaxing place to enjoy a meal while socializing with friends, family, or colleagues, is a service that is invaluable to many. As the competition heats up, you need a new way of proactively scheduling your staff. This requires you to integrate staff and customer schedules to ensure that your ability to provide top-notch customer service without fail holds true.
Accomplishing this in a modern restaurant requires that you are equipped with a concise staff scheduling process. Doing this requires that you are using all of the available high-tech tools at your disposal. While it may be tempting to integrate scheduling software into your existing technical foundation, the best and most effective way to achieve a high degree of scheduling controls is to do so from within your POS solution.
Using integrated scheduling within a next-gen POS solution gives you an advantage. Schedules can be viewable and changes requested by your staff via a smartphone app. You can allow your staff to assign themselves times in which they are available to work, and even update in real-time if they are available to replace a scheduled staff member that is no longer available. This allows you to stay fully staffed with minimum effort.
Your POS sales data will introduce a new methodology when it comes to generating staff schedules. The ability to easily see your peak times, reserved tables, and available staff makes scheduling highly accurate. You can be assured of not having staff needlessly sitting around during slow hours, while maintaining adequate staffing levels during your peak times.
Are you still wondering how a staff scheduling solution that is integrated into an advanced POS solution can resolve the opening scenario? In the event of emergencies, such as extreme weather or flu season, you can proactively contact employees that are marked as available. If the worst case scenario arises and no one is available, you can easily block out unreserved tables to limit the amount of customers, as well as easily contact those with reservations to make other arrangements.
Improve Payroll and Tax Accuracy through Concisely Designed Automation
One area that is bound to produce headaches for you is performing payroll tasks. Organizing tips by server, making tip sharing determinations, and matching hours scheduled to hours work is all very monotonous and can be fairly inaccurate. Adding to the complexity of performing restaurant payroll tasks are the ability to ensure proper tax withholding on tips, and knowing the allowances around cash tips versus digital tips.
Advanced restaurant labor software, in the form of an all-inclusive POS solution, streamlines this process while making it highly accurate. The ability of the POS data reporting capabilities to break down tips by server, and then to automatically apply applicable tip sharing rates, is game changing for you. Not only do you save hours on calculating all of this on your own, but the precise record keeping you obtain through your POS solution makes any audit scenarios easy and pain free.
Tax forms can be generated with the touch of a button, and made viewable on a website or an app, depending on employee preferences. The ability to seamlessly send accurate tax information to your employees also means that your accountant will get the same treatment. This reduces the likelihood of generating an audit, and contributes towards making tax time an effortless adventure.
Using an Expert to Maximize the Benefits of Restaurant Labor Management Software
Taking the dive into modern technology is not something that should be done without forward planning. You need to have in-depth knowledge around the emerging technologies that can make managing your staff easier and more conducive to the growth of your restaurant. You must keep customer service in mind, while understanding that your staff all has lives to maintain outside of your walls.
An expert in the POS industry can be of service to you and all that you wish to accomplish. They will examine your business from the inside and out so that an accurate POS recommendation can be made. In this way, you not only get the staff management solution that feels customized for your restaurant, but you get a valuable partner that helps you to realize the fullest potential of your restaurant.
Engaging talech gives you more than just a POS solution provider. We take the time to learn your restaurant inside and out so that the solution we recommend and implement maximizing the potential success that your restaurant can achieve. Reach out to us today to sign up for a free demo and find out how we can help you to create the perfect fine dining experience for your customers.