How do you please a customer you can’t see, who won’t set foot in your store, and makes you hand-deliver the products they buy? Does a POS system for pizza delivery work?
You give them the power to serve themselves. You create an online system that lets the customer order what they want, the way they want it, and even stipulate exactly when they want it.
With this customer freedom comes great supplier burden. You must be able to deliver, literally, on all those variables that won over your customers. So, you need a backbone to your business that can collect, organize, and communicate this customer service.
All of which is a long-winded way of saying—yes, you certainly do need a POS system for pizza delivery.
What is a POS System for Pizza Delivery?
In the broad breakdown above, the POS system is that backbone that keeps the orders flowing through your pizza delivery business. It is an expanded, digital version of the old cash register. In the 2020s, however, the register doesn’t just accept cash, it can be the hub of your whole operation.
Your POSs systems still stands right up front in your takeaway shop front where the old register once stood. Only now it is likely to be an iPad hooked up to a cash drawer and a range of payment options —to cater for the cardless, contactless, credit, debit, mobile, or cash options customers can use today.
What’s convenient about the digital POS system is that it isn’t restricted to this main terminal. The software that performs all the customer experience tricks is located in the third-party servers of the Cloud and can be accessed from any internet-connected device. So, just as every customer accesses your website from a different smartphone, so too can every member of your team access the POS system features that operate as the hub of your business from their own devices.
Which is great because those features can run your entire parlor.
Managing Pizza Delivery with Digital POS
Digital POS systems are the hub of modern food outlets. They are what the platforms cooks, managers, and staff alike use to plan their rosters, order ingredients, packaging and products, and analyze business performance. The key is that every piece of information about your delivery store is entered into this same system. Every product you buy is entered into your inventory, included in your pizza creation, and accounted for in the final sale—you can even automate these systems to re-order when stocks run low so you don’t have to bother yourself with basic details.
As you can access all this detail from your personal devices, you can get to the non-service side of matters when you’re ready. Your accounts, rosters, and even a complete analysis of customer sales are at your fingertips whenever you’ve got time to step away from the oven.
The real gift of the POS system for pizza delivery, however, is the power it gives you to handle any and every request a customer can dream up.
Half-and-Half with Extra Cheese, No Ham, Gluten-Free, and…
Customers know exactly what they want, and the digital age has given them the power to get it, no matter how specific the request. The personalized service of on-demand entertainment and the seemingly unlimited nature of the internet are now expected in every walk of life, especially food.
It should be able to handle:
- Customer delivery details and special instructions
- End-to-end encrypted security with cutting edge authentication tech
- Basic size, crust, and sauce variations
- Half-and-half orders
- Modifications for toppings
- Dietary requirements, including gluten-free products
- Custom discounts and loyalty rewards
- Click and collect options
- Order tracking
- Online receipts and confirmations
The result is an organized, streamlined approach that limits mistakes, waste, and the potential for negative customer experiences and therefore reviews. A POS system for pizza delivery brings order to what can be a chaotic business, and when your customers are as fussy as pizza aficionados are, it pays to be able to hit the right mark exactly.
If Your Need Accuracy, You Need a POS System
The strength of your pizza delivery business is also its weakness—options. You want to give your customers the freedom to create their perfect pizza, so they’ll continue to order it every time there’s a big game, celebration, or late-night craving. But it requires a rare amount of focus and coordination to deliver against all those variables and customer tastes.
A POS system makes sure every area of your parlor, from the stock out back to the drivers on the road, are synced together so you can give people what they want. By automating your inventory, building a dynamic online presence, and efficiently capturing and producing the right order you can please every customer, every time.
The POS systems created by talech include the potential to create and customize a mobile-friendly website to link you with your customers. Rather than spend thousands on a third-party design, you can make the decisions yourself with the guidance of our experts. Sign up for a demo and make sure your business is internet active.