There’s a simple way to recall exactly which squeaky toy got the attention of that cute terrier last time it was in for a clip—look it up on your point of sale system. After all, that’s what POS systems are for, to remember the names, birthdates, favorite treats, preferred styles, and desired shampoo of every dog that enters your salon.
There’s a lot more going on than just accepting credit cards.
The all-in-one approach to managing a pet store, grooming service, or canine salon lets you track every aspect of your operation, from taking online appointments to offering a discount for adding a diet plan to a clip—with a single platform no more complex than updating your social media.
Dog grooming point of sales systems help ensure that everything important to your customers, especially the four-legged ones, will be right there when you need it.
What is a Point of Sale System?
A point of sale system replaces your old register as the central hub of your business. Only this time everything is digital, and everything is connected. Beginning with your customer-facing hardware and payment options and continuing right through to your inventory and staff management needs, a POS solution lets you cover all the tasks needed to run your business from a single platform.
The software side of this platform is hosted in the cloud, which means it can be accessed by multiple devices and multiple people at the same time. So, you can let your staff negotiate their rosters, your customers make an online appointment for their unkempt pet, and check through the week’s best-selling dog foods on your own phone.
Meanwhile, the hardware is a mix of technologies that can be adapted to suit your salon and the preferences of your customers. You can employ customizable barcode printers, a range of secure, mobile payment options, self-service iPad terminals, cash draws, and a host of other options to maximize your in-store potential.
The real advantages to dog grooming point of sale systems, however, are the way they integrate each business function into a practical tool for providing better, more profitable, customer service.
What a Point of Sale System Can Do for Groomers
A pint of sale system has two primary uses that cover both the customer-facing and business sides of your grooming enterprise. The first improves communication between you and your customers, the second helps turn this communication into profit.
Your customer experience options should begin before the dog and owner ever set foot inside your store. You can create a comprehensive online presence that allows your customers to make detailed appointments from the convenience of their own devices. In addition to the usual where and when of the process, a digital POS system can record detailed notes and instructions, ensuring the process runs smoothly should the guest of honor have any foibles.
Once the appointment arrives you can record as much customer detail as applicable to providing high-quality service and save winning technique for future reference. You can then use your POS display hardware to show your customers through their grooming options. As the system is directly connected to your inventory, you can offer customer deals and packages that tie in additional items without fear of losing track of your stock.
Finally, once the appointment is over you can register both dog and owner for a self-made loyalty program, schedule their next visit, and take payment in any number of contactless, cordless ways secure in the knowledge the transaction is end-to-end encrypted.
All that customer data, the where, when, what, and how much of each experience can prove crucial to growing your salon. Dog grooming point of sale systems are great at collecting and recording all kinds of qualitative and quantitative customer data and using it to generate insights into the health and performance of your business. This information is linked to a live assessment of your inventory and staff rosters so that each product and service can be measured for its effectiveness.
These insights can reveal your best staff members, the most popular treatments, and the effectiveness of discounts and special offers. You can also search through your own collection of customer data to identify seasonal trends and any other patterns that should influence the services you promote and the products you purchase.
In short, all the backroom accounting and planning that goes into preparing for your customer’s big appointment can be handled with the same digital platform that you use to take a picture of the pampered pooch when they’re done.
It’s a never-forget system that helps you streamline your whole business.
Build Your Business Your Way
Dog grooming point of sale systems are a way of making sure your expertise is maximized across every appointment. It’s an all-in-one customer database, display, and payment platform that lets you provide a quality experience shaped to suit each and every guest.
Not only will a POS system remind you of that little terrier’s favorite toy, but it can also make sure you’ve got one in stock the next time they arrive to get styled.
The POS systems designed by talech give you the flexibility and security to satisfy your customers. Online and in-person payment options cover all the leading consumer preferences, and each is protected by the latest authentication technology. Sign up for a free demo today and grant your customers peace of mind.