As your business changes, so do your technology needs. Perhaps you need a better way to manage your growing staff’s productivity and time. Or you’re seeing increased customer demand for certain kinds of payment options. Maybe you needed those extra POS terminals after all. Whatever technological growing pains your blossoming company is developing, one thing is clear: the “If it’s not broken, don’t fix it” mentality won’t cut it.
Granted, this mentality might work for a short time. But in today’s rapidly evolving business environment, leaving innovation to the last minute will only be a disservice to you and your customers in the long run, stymying chances to expand and take advantage of new lucrative opportunities. Diving into a new stage of technological growth can invoke feelings of anxiety and confusion as old routines or platforms are upended or retired, but it must be done.
Breaking Down Your Technological Foundation Is Easiest With A Second Pair of Eyes
The first step in improving your business’s technological foundation is to break it down into manageable pieces. No matter what type of business you are running or what services you provide, there are administrative tasks that are nearly universal. Analyzing and troubleshooting these key pillars will help you to better identify which point of sale (POS) solution will build the most efficient, cost-saving expansion.
It’s not recommended you undergo this process on your own, however, simply because you don’t know what you don’t know. Nor will you be able to examine the inner workings of your business with fresh, unbiased eyes. Sunk costs, prior experience, and fear of change can cloud your judgment and hamper your progress. You need an external partner that has proven business wisdom and possesses in-depth knowledge of emerging POS technology. They will guide you to the best POS solution for you.
A Three-Point Point of Sale Tutorial for Building New And Better Processes
Each element of your business model should be examined in-depth, and each piece best matched to the proper corresponding technology. This will ensure customized integration across all areas of your business, as well as to give you the flexibility and scalability to change your POS solution as you evolve. And, by focusing on managing your sales data, staff, customer experience, and inventory controls, identifying your exact needs will be stress-free. Here are three points to make sure you take into consideration while looking for a new POS solution.
#1. Build Knowledge of Modern Data Management with POS Platforms
You must be able to manage data from end to end. The ability to securely store all of your information and customer data, while being able to access it for deeper analysis at a later time is crucial. These features can allow you to create accurate forecasts about internal and customer trends, allowing you to proactively change gears while minimizing operational risks.
Once you harness and begin utilizing this data, you will begin to see nearly instant gains. Managing inventory and payroll becomes easier and in some cases can be fully automated, thanks to next-gen monitoring and reporting capabilities. You will also gain valuable insights into how the tastes and expectations of your customers are changing, presenting you with opportunities to become a mind reader and meet expectations they didn’t even know they had.
#2. Develop an Enticing Customer Experience Using Data-Driven Strategies
Look closely at how new POS technology can drive forward an enhanced customer experience. As discussed above, sales data will reveal when products are falling out of favor, or show trends towards particular items or services. In addition, this data can reveal finer details that drive their engagement, such as preferred staff members or favorite times of the day to visit your business.
These data-based observations can be used to create a customized customer experience that projects a feeling of personalization. Anything from refreshing your product lines or menus to implementing an app-based scheduling solution will work to further entice customers to seek you out. This will not only enhance your reputation, but it will also provide you with accurate and efficient inventory tracking abilities.
#3. Consolidate Staff Management Tasks to Promote Production
A great, yet often forgotten, piece of the POS puzzle is its ability to streamline repetitive staff management tasks. Manually adjusting staff schedules, and then cross-referencing actual hours worked to scheduled hours, is easily replaced by key automation in modern POS technology. Using an integrated app, staff can request days off or indicate their work availability, all while being able to clearly view their schedules.
A POS solution can also monitor the hours worked by employees, and generate alerts when hours are under or over-scheduled times, saving you on payroll costs. Tipping and commissions can be easily added to your calculations, as seamless data integration between your payroll and sales systems syncs the appropriate earnings for each employee behind the scenes. This technology will give you more time to spend with customers while reducing your operating costs.
Learn How A POS Consultant Can Guide you Through the POS Basics
Diving into the specifics that a particular POS platform can provide to your business requires in-depth knowledge and expertise. Leaning on a POS consultant to guide you through this process is not just smart business. It gives you the power to drive an expansion of your brand voice by using data-proven techniques that fuels growth. You also will gain the confidence you need to continue to build a reputation of being the place to go for their distinctive needs.
Retaining an expert in POS to develop a functionally modular POS platform is a priority to ensure your success. You will require a wide range of customizable features and flexible hardware options for your POS to drive your success. At talech, we are ready to help you build a growth-driving POS solution for you. Reach out to us today to sign up for a demo and to learn more about how talech can be your valued POS partner.