The scene is a hectic one. Your restaurant is packed on a Saturday evening. Hosts hurry to accommodate the line of guests. Servers bustle between the front and back of the house with an influx of orders. Your kitchen staff scrambles to prepare food at lightning speed.
Everyone seems productive, but that productivity is scattered, unfocused, full of unnecessary gaps that make everyone’s jobs harder and risk wasted resources. Oftentimes, we mistake being busy with being productive, but being busy is only productive when there is an intuitive system of organization in place. So how do you calculate your restaurant’s productivity to ensure the best use of resources and the most streamlined operations possible?
Base Your Productivity Plan on Accurate Metrics Using Data Management Tools
Getting the right metrics in place is critical in calculating productivity in your restaurant. Building these metrics requires an intimate knowledge of your employees’ daily workload: the tasks performed by your hosts, servers, kitchen staff, and managers need to be tabulated and analyzed for gaps in productivity. The trick is to do so with accuracy and efficiency, but without making your employees feel like someone’s looking over their shoulder.
This task can be difficult to accomplish correctly without the necessary data management tools. A POS solution allows you to gather the vital statistics you need to increase and calculate restaurant productivity.
Let’s look at an example scenario. A restaurant implements an updated POS solution that is integrated with a modern kitchen display system (KDS). Some of the benefits of this action included:
- Each employee was given a login ID that is used when they clock in. This made it easier to track staff hours, while making assignments and shifts transparent to everyone.
- Food orders flowed to corresponding kitchen station, providing cooks with quick and easy access to the information they needed to accurately fill orders.
- Restaurant managers and executive chefs now had access to orders, which enabled them to map trends, create specials and new menu items, and offer discounts to return customers.
- Productivity drains that might not otherwise be reported—such as order miscommunications or kitchen preparation mistakes—were clearly visible to managers and more easily addressed.
Defining metrics for all of your staff, while encouraging a workplace culture of transparency and accountability, will ultimately lead to better-serviced customers and reduced losses due to food waste, resource drains, or staff miscommunications.
Don’t Forget to Calculate the Financial and Administrative Side of Your Business
It’s not just your employees that should be benefiting from the implementation of a POS solution. There are a few “behind the scenes” areas of your restaurant that, if not organized and updated in an efficient, accurate way, can have an adverse impact not only on productivity but on your staff and reputation as a business owner.
Paying attention to these areas means ensuring accurate payroll and transparent scheduling. It means monitoring inventory and updating menus to reflect whether certain items are available or not. It means making the checkout process more secure and easier to navigate to facilitate not only a better dining experience for your customers, but a shorter table turnover for your servers and hosts. Meanwhile, the report building functions of your POS platform will then allow you to execute reports from the convenience of an app.
Leveraging Technology To Calculate Restaurant Productivity
As we’ve laid out, taking decisive steps towards improving how to monitor your restaurant’s productivity requires a high-tech solution. Your solution must seamlessly and intuitively allow data from one area of your business to translate into other areas of your business.
This makes the use of an all-inclusive POS solution the ideal choice for restaurants looking to gain a decisive edge over their competitors. Taking advantage of the benefits and functionalities available to you requires that you seek expert POS advice to ensure a successful project.
Enlisting the help of an expert is crucial for determining if your restaurant is ready to move into the emerging technologies driving today’s POS platform innovations. When you are ready, talech will examine your operations from top to bottom, developing a solution that blends emerging technologies with your business needs and goals. Reach out to us today to sign up for a demo and to learn more about how talech can be your valued POS partner.