Restaurateurs are always on the lookout for the next unexpected event that could slow the flow of customers. Impactful events, such as the recent Coronavirus pandemic, or more localized events, such as large local employer shutting its doors, can quickly cut into the business of a restaurant. How prepared are you for a sudden drop in clientele? Can your restaurant adapt to emergency changes in regulations that go into effect within hours of their announcement?
Any discussion around unexpected 2020 restaurant trends must touch on the immediacy that the coronavirus restrictions are having on businesses. These recent events highlight exactly why you need to be prepared by relying on the cutting-edge technology available in restaurant POS platforms. This allows you to lean heavier on mobile ordering, delivery, and internal efficiencies to see you through, all contributing to broadening the reach of your brand.
The Explosion of Online Ordering and Delivery will Continue to Grow
Online ordering and delivery services will be vital in seeing your restaurant through the coronavirus era. With many localities limiting the operation of restaurants to curbside takeout or delivery, the swiftness of your action to embrace the takeout model will dictate the level of success you experience. The integration of a cloud-based, mobility-supported POS solution keeps your doors open and allows you to still serve your valued customers.
Utilizing the modern options that a technically superior POS solution provides allows you to swiftly switch gears. You gain the ability to accept online orders and will have the tools in place to track orders from acceptance to final delivery. Your restaurant will possess the tools needed to incorporate the coordination needed to synchronize customer orders with local food delivery services, reducing the need for you to add this functionality to your business model.
The perfect blend of a high-tech kitchen display system (KDS) will allow your kitchen staff to operate at the height of accuracy and precision. Mounted tablets, connected to your POS ordering solution, send the order information to the KDS, which in turn sends tasks to each appropriate station. This provides the kitchen staff with the exact instructions they need, but without having to stain to view one central monitor or decipher poor handwriting on a pad.
The addition of advanced POS functionalities also presents you with options to effortlessly accept carry-out orders. The mobile aspect of an innovative POS platform will allow your potential customers to interact with your menus and service offerings via an app. Through this, they can place their orders with their modifications, set a pickup time, and watch as their order progresses. This gives the customer full control over their experience, increasing the likelihood of them frequenting your business during these times, and after.
Cloud-Based POS Solutions Provide Remote Access
The movement of restaurant technology into the cloud will be an important aspect now more than ever. This revolutionary trend allows for app-based access to all areas of your restaurant, giving everyone from servers and dishwashers to regular diners the ability to interact with you. Staff can continue to monitor schedules, status updates, or payroll items while you can conduct all of your management tasks remotely. Customers will be able to place orders for pickup or delivery and will be easily notified when you are cleared to begin serving in your dining room.
Using Data to Build Customer Profiles for Behavioral Predictions
Data is the new gold standard for the modern business world, and restaurants are no exception. The data you acquire through sales, inventory, and staff production metrics will pinpoint exactly how your customers think when they sit at one of your tables. While this data is very accurate and can be used to proactively predict trending menu and upcharge items, during times of uncertainty much of your historic data will do little to help predict what is to come.
The advanced ability of the best POS platforms will allow you to obtain data during your changed operations during this timeframe. It will allow you to easily access and analyze your new data, allowing you to build an accurate, if temporary, operational baseline. The advanced reporting capabilities will allow you to enjoy the same benefits that you had with your historic data, allowing you to quickly update your menu selections and modify inventory orders with a few taps on the screen of your smartphone.
Learn How to Implement the 2020 Restaurant Trends into Your Business
The uniqueness of the present scenario that all restaurants are being forced to adjust to can still yield positive changes in how you do business. The basics are still the same; you must serve delicious food to hungry customers using high-quality ingredients. But how can you accomplish this when the rules of the game change on an hourly basis? Are you equipped to change how you operate at the drop of a hat?
You must have the tools you need to easily transition into an adjusted operating model. Engaging our POS experts gives you a group of consultants that possess a high level of restaurant expertise. They will guide you through selecting the best POS features for your circumstances, and will quickly implement them so you can gain the nimbleness that is required during for this period of time, and any others that may come.
We at talech want to assist customers that have been financially impacted by COVID-19, in light of restricted movements in cities and towns across the country. We have launched a number of initiatives to help customers during this time. Click here to find out more or reach out to our Support Team at firstname.lastname@example.org