For restaurants and the range of businesses involved in serving food, Online Ordering was always going to be an important part of future growth. Events over recent months have significantly increased that importance.
Online Ordering for restaurants, bars and cafes has been available on talech for some time, but it may not be something you have needed to utilize until now so it’s worth going back to basics.
talech’s Online Ordering provides a new way for customers to reach you. It seamlessly integrates with your existing talech register, allowing you the flexibility to easily customize your in-store menu for delivery or pick-up. Some of the key features include:
- A Branded Website
- Integrated Payment Options
- Seamless Order Management
- Automatic Notifications
- Curbside Pickup
- Customer Insights and Reporting
With talech’s Online Ordering, you can create a free, mobile-friendly website with one click that is accessible from any device. And for our Standard and Premium level customers who would like to add it, we are waiving monthly fees for Online Ordering through September 2020.
You are in control with user-friendly features that are easily adapted to suit your business’s needs. Trying to cope with a surge in orders? You can pause online ordering right from talech Register to keep your kitchen running smoothly. You can adjust times for accepting online orders and so much more.
Keep your customers informed every step of the way after they place an order. Get notified immediately when new orders arrive, so you never miss anything. In-app, email and SMS notifications to you so you know when a new order is placed. Build your customer database and understand your customers better with each order. Track customer activity across online and in-store orders. Track sales across all channels.
To activate talech Online Ordering on your account please follow these simple steps:
Log in to talech.com and click Settings:
Click the Online Ordering tab on the left navigation menu:
Click the enable button on the website:
And watch this video to get an overview of Online Ordering:
Almost overnight, Online Ordering functionality has become vital for a huge number of our customers and to help, we have prioritized the release a number of enhancements to talech’s Online Ordering feature. You can find out more about these enhancements below.
Introducing our Online Ordering Enhancements
Curbside Pickup (added July 2020)
To make the Online Ordering process even smoother, we have added Curbside Pickup to our Online Ordering feature. It makes things easier for both your customers and your staff. When customers place their orders, you will give them an estimated time for picking up their order and instructions for getting to a place where they can receive their purchase. Once the customer gets there, they can hit a button on their email to notify you that they have arrived and are ready to collect. Read this article to find out more about using Curbside Pickup.
A Better Checkout Experience (added August 2020)
Making it easier for customers to complete their purchase is always a good idea and our Online Ordering feature now includes an updated payments form which reduces the number of pages a customers needs to visit to complete a transaction. Find out more about our new checkout process here.
Website promotions via QR code:
You can now generate a QR code to promote your online ordering website by using our new “promote tool” in your online ordering settings. Add this QR code to your social media, website or even print it off and add it to your shop window so your customers can order ahead or send it to a friend. Once scanned this QR code will bring them directly to your online ordering website!
You can now publish business announcements directly on your Online Ordering website quickly and concisely. This may help you to:
- Update customers on safety precautions
- Communicate changes in business opening hours
- Promote special offers and/or discounts
Stripe Integration with Online Ordering: talech customers can now use the Stripe payment gateway to process payments online. All you need to do is set up an account with Stripe and contact our support team with your Stripe credentials.
talech Discount and promotion codes:
Promote your latest menu items or offer your loyal customer value off their next purchase with our discount and promo code feature.
- Creates codes to post to your social media pages to promote your business
- Enable discount barcode/QR code for instore offers
- Codes can be redeemed online using our Online Ordering platform
- Apply codes to specific products or categories to promote high-profit margin items like FRIESFRIDAY or WINGSWEDS
If you have any queries, please contact the talech Support Team on firstname.lastname@example.org