When you opened your doors, you had little idea of what software you would really need to function at a high level of efficiency. You knew you needed to track your inventory and be able to compare sales data to incoming product data, but managing staff may have been an afterthought, as survival was the primary concern. As you grew, perhaps so did the piecemeal nature of your software infrastructure.
It can be so easy to get caught up in the day-to-day hustle and bustle of running your business, but there will come times when you need to step back and assess the bigger picture. This requires you to take an honest look at the systems you have in place. Fixing what you find must go beyond patching the cracks that appear in your software. Remaining competitive in the modern business environment requires you to take a decisive step forward. Thankfully, this can be a relatively easy and enjoyable experience, especially when you have a valuable ally at your side.
The guidance of a POS solution provider will help you select the best option for your business from the wide range of fully integrated POS solutions on the market today. The reliance on data as the new norm requires that you implement a POS solution with robust data management capabilities. It is these next-gen capabilities and feature sets that can be used to form the technical foundation of your business and give you an edge in crucial areas.
Managing Data with Integrated POS Solutions
A driving force behind many intended POS refresh projects is to ensure that the data that is generated by interconnected business processes can be used across the board. A result of cobbling systems together frequently yields data that can only be assembled through time-consuming, manual processes. Using an integrated POS solution will remove these ineffective data management processes, and give you all the benefits that contiguous data can provide.
Monitoring all areas of your business becomes a simpler and less time-intensive task that can be performed from the convenience of an app. Your office becomes portable, moving wherever you go and is accessible at any time of day or night. The ability to analyze the inner workings of your business and make immediate changes in response to noticeable trends gives you the power to stay on top of the evolving tastes of your customer base.
You Gain the Power to Shape the Customer Experience
Any integrated POS solution must include advanced data analytics for it to be considered a successful tool. Possessing the ability to effortlessly blend sales, inventory, staff performance, and customer information into customized reports gives you a leg up in using emerging trends to shape your business. This will provide you with several benefits that all serve to boost your reputation above those of your competitors.
Predictive ordering and inventory controls are exhibits “1” and “1a” in shaping the experience your customers can have when frequenting your business. Here are some examples of how you can utilize an integrated POS system to build a more enticing customer experience:
- Personalized sales and promotions based on individual shopping habits.
- Leveraging mPOS technology to build an endless aisle approach.
- Utilizing omni-channel for 24/7/365 access to your products and services.
- App-based appointment or reservation services.
- Tablet-based POS platforms encourage deeper levels of staff/customer interaction.
This shortlist of benefits will serve to boost customer traffic and will open the doors to other exciting options. Event hosting, customer appreciation sales, and virtual stores all become readily available to you with an advanced POS solution in place. And, your staff will appreciate having some of their daily burdens lifted from their shoulders so they can keep their focus on the customer standing in front of them.
Promote Employee Productivity through Advanced POS Toolsets
Moving towards a POS solution that blends all of your business processes into one, easy-to-use and manage platform gives you some pretty amazing staff management features. The ability to monitor sales transactions and match them to the staff at the register or on duty gives you a clearer picture of your top performers. This goes a long way towards determining bonuses, raises, or if additional training is required.
You will see great benefits as well from the employee’s perspective. The use of a POS app allows your staff to monitor their schedules, updating as needed or in some cases, exchanging shifts without your intervention. In this way, you go into every day knowing that you will have the staff you need and that they will not appear to be stressed or hurried in their interactions with the customer.
Payroll will also become a more enjoyable process, as you can establish alerts for when any member of your staff fails to meet, or exceeds, their scheduled hours. Also, you will be able to conduct accurate and effective staff performance reviews armed not only with their sales performances, but also with information about how accurately they processed returns and exchanges, and if they handled voids as expected. The high level of transparency and data will do wonders for staff performance and will lead to improved retention rates.
Realize a Transformation through Integrated POS Solutions
Creating a technical road map around what processes need to be touched by a POS platform requires an expert’s guidance and your business vision. The symmetry of such a partnership will be seen in the voice you project into your community. It will be clearer and, with high-performance data analytics at its core, will drive you towards becoming a consumer mind reader. Your customers get a thrill to visit your business to engross themselves in the transformation of your vision.
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