Being a restaurant owner is exciting. The limitless cuisine options and creative twists on long-enduring dishes can turn any dining event into a magical culinary experience. Placing great care into the food you serve is a big part of your success, but what about the POS tools that make your job easier? Are you devoting enough time configuring your POS solution to match the customer experience you offer?
Having an advanced POS platform at your fingertips will provide you the valuable tools necessary to take efficiency to the next level. In addition to cutting overhead costs and helping staff to take their productivity to new levels, the next-gen features in an advanced POS solution can help drive your efforts to attract more diners to your tables. However, this requires that you quickly get up to speed on the most popular point of sale systems used in restaurants today.
POS Online Reservation Systems Give Customers More Control
The consumer of today does not have the desire to wait on hold while a hostess looks up dining possibilities. Nor do they want to wait for the person on the other end of the line to look up staffing schedules to see if they can be served by their favorite member of your wait staff. The influx of online appointment and scheduling options, especially app-based booking tools, are driving restaurants to seek POS solutions with online reservation capabilities.
Online reservation systems give a prospective diner control over their experience in your restaurant at the start. You must make this experience smooth and user friendly, as in many cases, this will have a large initial impact on their view of your brand. Making it easy to view table locations, request special seating arrangements, or to check if a favorite server is on duty at their preferred time will make an immediate and positive impression on a new customer.
Current customers of your restaurant will gain the same benefits and granular levels of control using a booking app as well. They can readily view their own profiles, see previous reservations, tipping rates, and even see the name of that special drink that your bartender surprised them with on their birthday visit. Advanced functions, such as pre-ordering and the acceptance of digital wallet payments from the app, are now possible and build a better customer experience.
Tab Management Gets an Upgrade with Advanced POS Technology
An important aspect of retaining customers is the ability to easily manage customer bills. Payment processing has evolved to a point where your servers should no longer need to be mathematicians by personalizing checks manually. Instead, let the cutting-edge billing options in a modern POS solution handle this heavy lifting for you. This will speed up the payment process, freeing up tables faster, while giving you insights into staff performance.
A big-time consumer of servers and customers alike is check splitting. This has for a long time been a bottleneck area in clearing out one group to seat the next. With next-gen POS technology at the ready, splitting checks can be accomplished through a simple app interface. Servers can assign specific items to each seat around the table, and then print the checks for each chair at the end of the night. This makes paying easy and leads to larger tips for servers.
Use Innovative POS Technology to Give your Staff Performance a Kick
Restaurateurs have come to love tools that effectively manage staff while tracking performance. These present you with the ability to use advanced data analytics to determine how your staff is producing with a high level of accuracy. Configurable data points allow you to establish transparent metrics that both you and your staff can quickly access and monitor using a POS provided app.
Metrics can be configured to include an almost limitless number of variables. These can include the number of tables managed by a server, the percentage of orders sent back, or orders changed in the kitchen to give you an accurate sense of how well production is flowing. Tipping rates can be used as another indicator of the level of service being provided, and your customer-facing app can solicit feedback on their server’s performance.
Payroll will become drastically simplified, thanks to the metrics you have established. Thresholds can be set up and monitored, triggering performance bonuses or a session for retraining. Tip sharing becomes easier and is more transparent, making payroll a breeze and helping to develop teamwork among your staff in all areas. These can provide more motivation to provide next-level customer service, giving your brand a definite bump upward.
Innovative Inventory Controls Improves Your Margins
Taking control of inventory, and keeping it under control, has long been a task that has vexed restaurant owners. Keeping perishable items fresh is what makes it possible to instill high volumes of flavor in the meals you serve. Guarding against running out of key ingredients in the middle of a busy dining night is another key inventory goal. Using advanced POS technology can help you to achieve both while minimizing the amount of hands-on required.
Sales data will tell you which menu options have taken on a life of their own, and help you to identify meal options that are in need of a refresh. Tying these details into the inventory you have will assist you in creating inventory control metrics that can be automatically monitored, generating an alert when certain thresholds are reached. This ensures that your perishables are at the height of freshness, and removes the possibility that a popular menu item needs to be removed for lack of an ingredient.
Let the Experts Be Your Guide to the Best Point of Sale System Used in Restaurants
Implementing an advanced POS solution requires that you become familiar with all of the options at your disposal. A part of knowing what to look for is to utilize the expertise and business acumen of a valued POS partner. This partner should become a valuable member of your team and will stand ready to help you navigate the always evolving POS marketplace. This ensures that you get the best possible POS features for the particular needs of your restaurant.
When you engage talech, you gain more than an expert in POS technology. We sit down with you to learn how your restaurant runs from all angles. This helps us to ensure that the solution we implement for you represents your defined needs and builds in the flexibility to meet your goals for growth. Contact us today to sign up for a free demo and find out how we can revolutionize your business.