Most consumers think of retail point of sale systems as one-trick ponies: They process sales transactions, and that’s it.
To retailers, however, POS systems are more like Swiss Army knives: They combine a range of tools that control every aspect of the store’s operation, from inventory and employee tracking to sales forecasts and financial management.
Because retail POS software has become so complicated, it’s imperative that retailers ensure that their system smoothly integrates these vital, disparate functions. Point of sale software testing has become a critical component of the POS purchasing process.
How Point of Sale Software Testing Fits in the Big Picture
Few decisions a retailer makes are as important or as complicated as choosing a POS system. The first step in the process is finding a knowledgeable partner who can guide the business through the process of matching the store’s POS needs with its budget. POS software options must consider three trends that are transforming the retail industry:
- The emphasis on mobile POS options is driven primarily by customers’ increased reliance on mobile technology in all aspects of their lives, from Facetiming friends from the shop floor to researching products on their smartphones. Mobile functions benefit retailers by giving them ready access to sales, inventory, scheduling, and other information.
- New form factors allow retailers to replace traditional POS terminals with customer-facing touchscreens, mountable tablets, and other space-saving and aesthetically pleasing hardware/software combinations. In addition to supporting EMV, tap cards, and digital wallets, the systems are secure, flexible, and easy for staff to learn and use.
- Another customer-driven trend is the integration of a retailer’s online and brick-and-mortar operations to provide an enhanced, singular customer experience. An omnichannel POS strategy helps give your brand a unified look and feel that resonates with your customers and enhances the store’s profitability.
The Four Levels of POS Application Testing
Before retailers can realize the benefits of a modern POS system, they have to make sure the system works as expected. Point of sale software testing has four basic components:
- Functionality testing encompasses cashier activity, sales processing, customer relationship management, returns and exchanges, performance, security, and troubleshooting when things go wrong.
- Compatibility testing confirms that the software is capable of running on various hardware, operating systems, networks, and mobile devices. The program must also work well with other software applications, such as spreadsheets and accounting apps.
- Payment gateway testing must ensure the validity of CVV numbers on credit cards, and confirm that cards are correctly swiped and scanned via chip readers and contactless payments.
- Report testing checks the accuracy of the software’s trends analyses, credit card transaction records, customer buying histories and other information, and online report generation.
Beyond functionality testing, the POS software must be flexible and customizable so it can adapt to the business’s unique and ever-changing needs.
- It must be simple enough to be learnable in a few minutes, and all of its features must be easy to access.
- It must offer versions tailored to specific types of retail operations, such as restaurants, boutiques, and professional services.
- It must be scalable so the system can grow along with the business.
- It must continue to work when the network connection fails and sync records and transactions automatically once the connection is restored.
- It must provide all the features the business needs while staying within the company’s budget.
- It must come with 24/7/365 support that is easy to access.
POS Vendors: Your Partners in Software Testing
Circumstances change rapidly in the retail business, so a store’s POS system has to be able to adapt to a never-ending series of unforeseeable events. That’s why the point of sale software testing process never really ends.
No retailer, large or small, can be expected to handle POS testing needs on their own. A major consideration when choosing a POS system is to find a POS vendor who is committed to meeting your needs today and in the future. These are among the aspects to consider when comparing the services offered by various POS vendors:
- The company will work with your staff during installation and setup, or ensure that retailers who choose to handle the installation themselves can do so quickly and simply.
- It provides access to demos, tutorials, and how-to information in addition to offering one-to-one demonstrations to facilitate setup and training.
- It offers an open application programming interface (API) that ensures various software components work together seamlessly.
- Its POS solutions work on multiple platforms, can be accessed via the cloud, and are easy to customize from any location and on any type of device.
- The vendor’s software scales easily and affordably so the system can expand as the business grows.
- The company’s support lines are always open and available at no extra charge.
- The vendor works with you in addressing your business’s unique needs and listening to your concerns.
As with many aspects of running a retail business, the best way to ensure a POS system helps the company achieve its goals is by anticipating potential problems before they strike, and being ready to respond quickly and effectively to the glitches that no one could see coming. By partnering with a vendor who is as committed to your business’s success as you are, you take a giant step toward putting the competitive edge in your favor.
Leveraging the talents and experience that talech consultants can provide to your point of sale software testing is a smart choice. We dive into your business operations to create a highly customized and powerful POS solution for your precise needs. Using our innovative POS technology strengthens your customer relationships while reducing the stress of your daily tasks. Reach out to us today and find out how we can help you increase your profit margins.