As a small business owner, you enjoy some great benefits. As your own boss, you can keep your business operations as simple as you would like. Even with a small staff, you are much more nimble in your responses to changing economic climates, or evolution of customer taste. One place where you may feel less flexible is in the area of technology. How can you consider investing in cutting-edge technology when you may have limitations in time or ROI concerns?
We can tell you that modern POS solutions are affordable and scalable. But, without a POS system use case that resembles your operation, this statement resembles a subtle sales pitch. We have found three use cases across a variety of business sectors that can help you to see the potential impact that innovative POS technology can have on your business. This way, you can examine your POS requirements and discover a clear path to a modern POS solution for your business.
Small Boutique Retailer Boosts Revenues Through Predictive Inventory Controls
A boutique retailer specializing in professional women’s clothing was looking for a way to stay a step ahead of emerging fashions. Their old policy of reacting to items that experienced slumps in sales was showing obvious signs of being dated. Too often, many items with high wholesale costs were left to languish on clearance racks, often being sold at a loss to the store. While they had a POS system in place, its data was incompatible with the data from their inventory software.
We introduced a POS solution that is specifically designed with retail businesses in mind. Scalable and powerful, immediate gains were realized simply through the ability to integrate data across all areas. Cutting-edge data analytics allowed this retailer to create and execute custom reports from the convenience of a mobile app. The owner could identify developing trends, and make proactive inventory adjustments that drastically decreased waste and the time a product spent on the shelf.
The mobile app gave staff the option of performing inventory lookups while remaining by the customer’s side. Also, they could now rapidly place special orders for sizes, styles, or colors that were not in stock. Returns and exchanges were executed flawlessly and were reflected in stock and inventory accounts almost immediately. This greatly reduced the number of items that were misplaced or lost and reduced the amount of time it took to restock the item in its appropriate rack location.
Advanced Appointment Management Helped a Salon Reduce Staff Stress
Salons and spas can also utilize advanced POS technology that is available to small and mid-sized business owners. A salon owner we worked with had a serious problem. Not only were appointments running longer than scheduled, forcing delays and longer working hours for staff, but some appointments were booked for stylists who were not scheduled to work during those times. This created a high stress, chaotic environment that had stylists and customers flocking to competitors.
The POS solution we recommended for the salon owner included a robust appointment booking system that completely changed the dynamics of its day-to-day operations. Staff and client schedules were seamlessly merged into one, allowing full visibility into stylist availability and open appointment slots. Contributing to the success was giving the owner the ability to add styling options to improve the accuracy of the time allotted for each appointment.
The ability to deploy an app to staff and clients was another drastic improvement in the salon’s booking process. Clients could now book without having to place a call and could have full transparency into the timing of each requested service. They could also see the availability of their preferred stylist, making it easier for them to customize their salon experience. As a result, the staff became less stressed and more friendly, and clients were impressed with their control over their salon experience.
Building an Attractive Restaurant Experience Using Advanced POS Technology
A trend was quickly being noticed by the owner of a long-established family restaurant. Normally seeing a crowd of mixed ages, he noticed that within a month of a new restaurant opening down the block, that many of his younger regulars were no longer dining with him. Upon investigation, he discovered that the new restaurant was catering to the younger diners by offering a high-tech, fully customized dining experience.
We quickly got started by guiding him through the steps of our restaurant POS guide. Once the POS solution was implemented, the owner was able to simplify the menus by using sales data as an important guide. This not only reduced the variances of ingredients needed in the kitchen but made food preparation faster while improving the time it took a diner to place an order. The limited menu also contributed to fewer mistakes in the kitchen and more focused prep time.
The restaurant deployed the included POS app to staff and customers alike. This gave diners the option to reserve their favorite table, to see when their preferred server was working, and to view and pre-order meal items before arrival. Tablets deployed to servers actually reduced the amount of training required for new servers, while making order accuracy nearly perfect. With these options in place, the restaurant more than regained its former market share and clientele.
It is Time to Build Your Own POS System Use Case
As helpful as these POS technology use cases are, they only just barely scratch the surface of the power and innovation that lay at your fingertips. Building your own use case is possible, thanks to the high level of customization and scalability of a modern POS solution. This allows you to create the perfect blend of usability, next-gen, data-driven insights, and affordability. To ensure that you have the best possible solution in place, you need to place your trust in the hands of a valued POS expert.
The successful implementation of a POS solution relies on your ability to get maximum performance for an affordable cost. Strengthening your industry position and building an efficient technical infrastructure is what talech is ready to help you to achieve. Our consultants work with you to modernize and streamline all areas of your business so you can feel confident in the growth of your margins. Contact us today for a free demo and more information on how to bring cutting-edge technology to your customers.