Adopting one of the top rated QSR POS systems means you don’t have to be onsite to effectively run your restaurant. The digital trends influencing quick-service restaurants (QSR) in the 2020s are toward customer self-service, kitchen/service automation, and cloud-based business software solutions—all of which is about untangling the customer experience by removing as many people as possible from the chain of demand and delivery.
Although the number of links in the chain may be decreasing, turning things over to increasingly efficient point of sale (POS) systems is making the restaurant experience richer, more personal, and, for the digitally empowered owner/manager, more valuable.
Top Rated QSR POS Systems Are Exactly What the Customer Ordered
Self-service kiosks have been appearing in US fast food restaurants for more than a decade. In the past few years, however, their presence has become more and more essential to quality service. Research has revealed that around a quarter of QSR customers have used self-service in the past three months, and that 65% would be more inclined to visit a restaurant if it had self-service.
That last finding is further backed up by research that suggests customers spend around 20% more when they use self-service kiosks. So, what’s the appeal?
The answer is efficiency. Customers who place their own orders get exactly what they want, and they don’t have to wait for someone to walk over and ask them for their order. Automation in this sense improves service by letting the customer tell the kitchen exactly what they want. This direct communication is the key to unlocking digital POS advantages across your QSR.
Fewer Cooks for Better Broth
This 2020 version of the streamlined QSR extends the service ideas of 1950s fast food into the digital realm. Now, rather than striving for more efficient movement of teenagers around a burger grill, owners and managers are using POS solutions to enhance communication and send more efficient digital signals around an entire business.
By plugging in to the cloud, adopting highly visual iPad displays, and combining the interrelated aspects of service, accounting, sales, and employee management into a single platform, the 2020 manager can access dynamic advantages. These include:
- More efficient inventory management
- Better online and onsite connections
- Actionable data science insights
- Smoother employee management
- Customer empowerment
The top rated QSR POS systems reduce the complexity of service and preparation and streamline the links between the remaining moving parts.
Customer to Kitchen
The most obvious example of this streamlined digital approach is the use of self-service interfaces. These can be as large as the kiosks you may have already dealt with in a McDonalds or Wendy’s, or as discrete as an iPad at your local food truck.
Adopting a digital POS system means upgrading your old units to multi-faceted, touch-screen simple iPad registers that connect to an array of payment, customer assistance, and barcode or printing hardware.
It gives you the option of taking customer orders from table service, or of leaving the customer to an iPad full of options, a kind of digital menu. This time, however, when the customer is ready to order they just send their meal directly to the kitchen, complete with variations, add-ons, deals, and loyalty rewards. This order can be relayed to your entire wait staff via a network of iPads so everyone is aware of who needs what and when.
The visual nature of iPad delivery means the kitchen gets easy-to-understand icons and instructions, which the customer can logically implement through sound menu design. The result is faster, more personalized service that is instantly passed on to every working member of the staff. There are fewer points of communication that go astray, and no filter between customer and kitchen.
This efficiency can be introduced across the restaurant once if you make the most of POS technology, including:
More efficient inventory management
Digitizing your QSR turns every purchase order and product into a piece of information. You can track the flow of items both perishable and permanent from the moment they arrive to the moment they service or leave with a customer. In doing so you get a better understanding of each piece’s value, and you can better shape your inventory to maximize your spend.
Better online and onsite connections
The top rated QSR POS systems all include an online presence. Whether you are adding a revenue stream by taking online orders or giving your customers a direct connection to reservations or information, your online presence must accurately reflect your onsite availability. Online menus must be comprehensive, online orders must be quickly processed, and online customers must be considered.
Actionable data science insights
POS systems integrate every aspect of your restaurant into a single platform that shows how each impacts the other. With a top rated QSR POS system that has restaurant-specific features you can find out your peak service periods, most popular foods by time or season, and how employee performance impacts sales.
Smoother employee management
Your team is still vital to your success, even if digital advantages give customer self-service options. An effective POS solution will give you more options to connect with your employees and to delegate responsibilities such as sharing tips, organizing rosters, and staffing holiday operations. As POS systems are stored in the cloud, they can be accessed from any digital device by anyone entrusted with the right password.
Finally, the leading POS systems give more power to your customers, which should encourage them to return and exercise that power. Self-service options let customers dictate precisely what they want and to time their food delivery to suit their needs. In addition, a comprehensive online presence lets them order in advance, order for the future, and order at a volume that will require more attention.
Plus, once the ordering is done your customer is left with an iPad in their hands that you can embellish with as such entertainment, information, and marketing materials as you see fit.
Top Rated For a Reason
The top rated QSR POS systems will change the way you manage your restaurant. Primarily, that’s because, as we said at the top, you no longer have to be chained to the grill in order to do that managing.
With cloud connectivity, customer self-service, and employee empowerment, you can monitor sales, make purchase orders, and take a quick glance over the summer holiday rosters without having to leave home. Any time of day, and day you need it, a POS solution gives you total control over your restaurant.
When you partner with talech you get access to the best in customer service business advantages and top-rated QSR POS Systems. Our POS solutions can be fully customized to suit your restaurant and meet the needs of your staff, kitchen, and customers. Reach out to us today to sign up for a demo and to learn more about how talech can be your valued POS partner.