Many successful small businesses were built on a reliable and practical mechanical register. Mechanical registers have served as the quintessential workhorse of nearly all in-store consumer sales for over a century. However, the nature of completing the transaction process has now dramatically changed. The speed, power, and affordable price of software-powered smartphones have changed how people view getting things done.
People need to browse and shop, but they want to spend less time at the register and more time doing things they consider high-value experiences. As a business owner, what can you do to connect your store with that trending need? You can give your customers the tools to tap, touch, and click their way through payment processing.
Mechanical registers are inward-facing. They are manufactured for the store and for the sales agent to record the sale and receive payment. Newer technology, however, like touch screen POS systems, relinquish control back to the customer. A customer-facing display (CFD) shows them a detail of everything they agree to buy and the price, sub-totals too. Your employees gain the opportunity to offer upgrades and cross-sale other items before ringing up the customer. If you never could manage a customer loyalty program through your store, cash registers for small business touch screens have the software and on-screen options for keeping you connected to your customers.
Cash Registers for Small Business: Touch Screen Can Streamline the Payment Process
Too many extra steps to process transactions on a mechanical register can make a cashier’s job tedious and a customer impatient. Are you satisfied with your employees’ ability to consistently deliver the results you desire during daily business operations? Cash registers for small business touch screen have integrated software that provides more internal visibility for you as a manager.
Streamline the process for returns and issuing gift cards, all while reducing paperwork and chances for employee errors. Make a Visio chart of all types of transactions and real-life daily scenarios. Use those operational processes to implement rules and exceptions you need to reduce product and profit shrinkage.
Enhance Customer Payment and In-Store Experiences
You go shopping, find everything you need, but the check-out process is unpleasant. We’ve all been there! Touch screens make check-outs faster. Because everything you’re buying, including any BOGOs or loyalty discounts, show right now the screen, the chances of miscommunication between your cashier and the customer can almost entirely be eliminated. Shorter check-out times also mean faster-moving lines when your store gets busy on major shopping days. The last thing customers remember about your store is what a great shopping experience it was overall.
Can Touchscreen POS Systems Improve Employee Morale?
Everyone learns differently. Older mechanical registers use codes and keys that one must master through trial and error. Some employees excel at those systems better than others. Cash registers for small business touch screens offer a shorter training schedule, which means everyone can get up-to-speed at a faster pace. On-screen interfaces are customizable and easy to navigate.
Software programming outward-facing designs with the customer in mind make for a smoother experience. Because customers are happier at the register, employees feel better about what they have to offer. Provide a fresh, new opportunity for your employees to focus on upsell items and the customer service experience and less time looking down at a mechanical register trying to remember getting all the steps right.
How to Transition from Mechanical to Touch Screen, Professionally
Do not underestimate how POS touch screens for small businesses can transform how you run your store. Many small businesses are reimaging their showrooms and brands because public health threats have restricted the operation’s capacity of retail spaces. If you are considering a small business loan to reimage your store, be sure that you reassess how your POS system can be part of the new image. Even vintage and antique stores can benefit from a modern POS software solution!
Your customers will notice the thought you put into creating a frictionless shopping experience. From the moment they walk through the door, they will notice product displays and the flow of the space. Customer-facing displays (CFD) at the POS counter remind them of the discount signage they saw in each department. A quiet, smooth user interface for your employee and your customer leaves more time for cross-sales and an enjoyable shopping experience.
talech has partnered with thousands of small businesses through the years to help them make the transition from mechanical cash registers to touchscreen display registers. We understand that giving up your time-tested cash register can seem daunting. More importantly, we know how to get you familiar with what to expect when you decide to make the switch to a touchscreen. We train your people and provide technical support during your business hours if you need it. Check out one of our demos here, and see what talech can do for you.
When you partner with talech for your retail technology needs, we devote our time to identify your business challenges. We use this information to work with you to apply an innovative POS solution that levels the playing field—like implementing touch screen cash registers for small business. Reach out to us today to sign up for a demo and to learn more about how talech can be your valued POS partner.