You don’t have to be a part of a large fast food chain to need a better way to run your quick service restaurant’s day-to-day. If anything, your needs are greater. Without a large franchise organization guiding your every move, figuring out how to open a QSR and keep it running strong has probably been all on you. So, even if your success thus far has been a piecemeal operation, you’ve got good reasons to feel proud.
Of course, being a success never means that things can’t be improved—especially in the ever-competitive food service industry. And, one of the best ways to streamline processes, boost sales, and enhance the customer experience is to invest in a POS system for QSR. Because point of sale software can be affordable, too, it’s to your advantage to give it a try. Additional reasons are listed below.
The Major Advantages of a POS System for QSR
There are many benefits to QSR point of sale systems. It’s the major advantages we’re focusing on here. Some may already be obvious, others might come as a surprise. But, whether you serve traditional burgers, custom pizzas, or plant-based meals, POS software can give your restaurant leverage to do all that you do better. For example:
Time-Consuming Tasks Can Be Set to Automatic
Tasks that once took up a lot of time can be shortened or entirely automated with POS software. Even somewhat simple tasks, like hitting a discount key on a cash register, are made faster. Here are just a few ways you and your team can save time:
- Daily or weekly specials and BOGO discounts can be scheduled to trigger on specific days and times. Seasonal items can automatically return to, or leave, the menu as well.
- Varying price points can be created for different item sizes and combinations.
- Incoming orders can be sent to the kitchen immediately when you use a kitchen display system (KDS).
- Splitting and merging orders—or payment methods—is calculated in one or two taps on the order screen.
- Labels can be set to print for to-go drink and food items, closing the gap on mistakes that are made because of bad handwriting.
- Inventory alerts can be scheduled when any item, food or otherwise, is running low.
- Reorders can be automated once a certain threshold has passed, with purchases being tracked from the supplier to your delivery door.
Reports on Sales and Customer Behavior Get Generated in Minutes
Knowledge, as they say, is power. When you know which menu items sell better than others, and on which day of the week, all of your decisions become more informed. With a point of sale system for QSR in place, generating this data is easy—and it can be done in real-time. That means that even as trends, seasons, and economies shift, you’ll always know what to stock across different shifts and which employees you can’t afford to lose.
You can run an analysis on payment methods, employee tips, and overall profitability, too. With an open API system, you can create reports for just about anything you want to measure. These insights can then be downloaded into a PDF or exported to a spreadsheet for sharing.
Customer Payments are Convenient and Secure
Point of sale software opens up payment options for your customers, letting them order and pay for food from your website or a third-party app, like GrubHub. Because of EMV technology and end-to-end encryption, their information is also secure—especially when you use a cloud-based system. Processing contactless and mobile payments gets streamlined as well. And, the more payment options, like Apple Pay®, that you offer to customers the more likely they’ll place an order.
Some vendors don’t handle the actual processing of credit cards, but facilitate and streamline the process. Though it may seem counterintuitive, this is a great option. It gives you the freedom to shop for the best deal, switch payment vendors any time, and keep your POS costs low.
Managing Employee Schedules and Payroll is Simple
Every aspect of how you manage staff schedules and their pay is simplified with POS software. The same system employees use to clock in and out is what you’ll use to schedule, track, and calculate hours. But, what might have taken you hours to prepare and send to your accountant in the past will only take a few taps on a screen to produce now. If you integrate with accounting software, like QuickBooks or Xero, all of your payroll functions will be covered—and can be set to run daily.
Adjusting employee roles and setting permissions are also simplified. If you ever suspect theft or fraud (which, unfortunately, does happen), it’s easy to track staff members’ transactions. You can modify employee access anytime, too.
Customer Churn is Reduced Thanks to Better Service and Food
Good food and customer service count for a lot in the restaurant industry, even when your specialty is serving fast burgers and shakes. When your business operations are streamlined, you can concentrate more fully on these qualities. That helps to keep customers coming back, and you in business for a long time.
It’s No Minor Feat to Stand Out in the Industry
As every restaurant owner knows, being able to stand out in the industry is no small feat. So, any tool or technique that ups your visibility, diminishes customer churn, and makes your work life—and that of your staff’s—easy is a worthy investment. And, whether you’re struggling to stay afloat or have been sailing along just fine, a point of sale system for your QSR will help.
If you have plans to pivot your service in any way or update the menu in the near (or distant) future, POS software will also make that process easier. Just make sure you choose a system that is designed to scale from an industry-leading vendor that doesn’t require a commitment. Built-in flexibility is key to surviving in the food industry—especially from partners who care that your business consistently runs well.
With a talech POS system for QSR, your restaurant’s day-to-day operations will be streamlined and your customers will notice. Since elevating the customer experience is one of the best ways to stand out in any industry, it benefits you to give our point of sale system a try. For more information, reach out anytime or sign up for a free demo today!