Making things easier for the customer while effectively managing the workload of your staff are your top priorities as a restaurant owner. Doing so develops a bond of trust between you, the diner, and an employee that includes a silent understanding that the expectations of quality, service, and support will all be met. Recent developments in our world have made the establishment of this bond more important than ever, as safety concerns move into the forefront of our thought processes.
As dining rooms begin to open everywhere, some customers and staff may look at this with caution. Attracting them back into your restaurant requires some out of the box thinking. With social distancing on everyone’s mind, a great way to leverage emerging POS technology to help address dine-in safety concerns is to implement a tableside ordering system. This reduces the contact between server and customer, and kitchen and server while providing a number of operational benefits.
While these benefits are too numerous to list in a short space, there are a few game-changing features that will drive your tableside ordering initiative to success. Keeping this shortlist of features in mind when examining all of your POS system options will help you to focus in on the best suited POS solutions for your restaurant. That will make the final choice one that is easy to use by all parties and will give you a POS platform that gives you a high ROI.
1. You Need Proven and Reliable Hardware That Is Well Supported
An important consideration when implementing a tableside ordering system is the hardware. You need compact kiosk screens that do not interfere with the dining experience but are also hardy enough to withstand the inevitable wet, greasy, or sticky fingerprints on the screen. The hardware you choose must be easy to use, have rockstar support, and be easily maintained by your staff. It should also be flexible and mobile, in the event you need to shift tables to adhere to social distancing guidelines.
The Apple iPad is a device that checks all of these boxes and more. Apple’s award-winning support ensures a quick and flexible resolution to any issue that arises, and its intuitive interface makes it a win in the eye of the customer. Its reputation as having a highly secure operating system means that the POS app you use will have been fully vetted for security issues, and allows you to use tableside payments while being fully confident in its ability to keep valuable information secure.
The iPad is compatible with a wide range of restaurant peripherals. Card readers can be deployed to each table and can be easily connected physically or via Bluetooth. Wireless connectivity allows orders from each table to be sent to the kitchen. This allows the kitchen staff to begin working on each order as it arrives, whether through a wireless kitchen order printer or a kitchen display system (KDS). It will even allow the customer to pick up a printed receipt as they leave the restaurant.
2. An Effective POS App Is Crucial for Tableside Ordering Success
The compatible and highly secure nature of the iPad means that any app that has been Apple approved will be highly secure. With that item checked off of your list, your focus can be turned to the apps’ features and usability. It should go without saying that some of your diners will not exactly be technical wizards, placing an emphasis on ease of use and minimizing the taps required to place or change an order, or to submit payment.
The app you use will have to perform three distinct roles with a high level of efficiency. These are:
- Customer service. Customers need to easily navigate menus and specials, as well as be able to add requested modifiers, and payment acceptance must be easy to use. Allowing the customer to install your app on their phones for reservation purposes is a huge plus.
- Order fulfillment. Customer orders must get from the app to the kitchen and then to the server. Your app must allow for order management to be accurately and rapidly managed and must include the ability to dynamically update the menu as inventory or demand dictates.
- Business management. Your app should give you the ability to access sales and inventory data from anywhere. This access must include the ability to monitor all aspects of your business through the ability to build and view customized reports.
Finally, the app you select must contribute to the integrity of your business data. Having advanced data management from wall to wall in your restaurant will allow you to better identify trends so that you can proactively make changes to your overall strategy. This keeps your customers happy and helps to maintain a high level of productivity by staff.
3. Invest in Seamless Data Synchronization
Your table ordering system will add multiple points of entry for data to flow into your POS system. This can make retaining data consistency a difficult challenge to address. However, when you select a highly capable POS solution that provides you with an app, the issue is largely resolved on its own. However, it is important to keep in mind just how much data any POS solution can handle and manage, and some systems are not equipped to manage larger volumes of data.
Investing in a POS solution that meets the number of entry points of data will give you the abilities needed to maintain the integrity of your data. Reporting will be very accurate, and you will gain confidence in the trends that your data indicates. Also, you will be able to develop an accurate performance metrics model that in turn can be made fully transparent to your staff. You will find the level of service provided increases, enhancing the reputation of your brand.
How Can a POS Expert Help Build Your Tableside Ordering System?
Involving an experienced POS expert from the start will, when combined with these listed features, give you a solid foundation for your tableside ordering system, The consultants at talech are well versed in today’s restaurant business best practices and possess deep levels of technical knowledge on merging POS trends. They will help you to perfect the dining experience for your customers while keeping modern health recommendations and the safety of all in mind.
Making the best features of tableside ordering systems work for your business is what talech stands ready to accomplish for you. We work with you to find and implement the very best solutions for common challenges and ones that are continuing to evolve. Contact us today for a free demo and more information on how to bring cutting-edge technology to your customers through the experienced and knowledgeable staff.