Point of sale systems have become the hub of all activities involved in running a restaurant or retail shop. They integrate sales tracking, inventory management, customer relations, accounting, and other backend functions. The challenge is to ensure that a retailer’s POS infrastructure is able to keep pace with the incredible rate of change within the industry.
When planning a POS purchase or upgrade, it helps to have point of sale system examples that accurately demonstrate how various approaches to POS apply to a specific retail or restaurant operation today and in the future. New POS technologies and techniques, such as mobile and contactless transactions, continue to impact the way retailers and their customers do business.
However, many retailers remain hesitant about implementing new POS approaches, primarily due to their unfamiliarity with new technology. The flipside of their hesitancy is that retailers fail to consider the consequences of not taking advantage of POS innovations that can boost productivity and revenue. These important examples of modern POS approaches help retailers determine the components and features that are the best fit for their operations.
Three Successful, Real-World Point of Sale System Examples
Every retail operation is unique, but that doesn’t mean one business can’t learn a great deal from the solutions and approaches that others have found success with. Knowing that shops and restaurants in similar circumstances have benefitted from POS innovation can help overcome much of the reluctance concerning the adoption of new approaches for your business.
These three retailers took the leap to digital POS and were glad they did:
- My Harlow, a clothing store in Whitefish, Montana, found that an unobtrusive POS system using iPads helped the store maintain its relaxed, down-home ambience. The devices take up little space and allow the natural, home-spun decor to create a shopping experience the store’s patrons love.
- Chase Laverne, a restaurant in La Verne, California, needed a more efficient way to process customer orders. A touch screen iPad proved to be the perfect POS terminal, providing a visual menu, a standard way to modify orders, and automatic reporting of staff sales figures. The system links to the kitchen via a touch-sensitive and visually intuitive docket system.
- Patina Home & Garden, a retail store in Fairfield, California, found a digital POS system that could seamlessly manage the store’s quirky inventory of one-of-a-kind items. The system combines all tax calculations, accounting, purchasing, sales tracking, and employee management in a single interface that is accessible 24/7 via any internet-connected device.
How POS Software Enhances Three Critical Business Operations
Retailers always need to keep an eye on the big picture, but the demands of the here-and-now often leave little time for a closer look at the impact of specific business processes on overall POS system performance. Modern POS software provides retail shops and restaurants with in-depth insight into each component of their operation, allowing for:
- Cost control: Cloud-based POS software helps businesses track fixed and variable costs together so they can perform analyses of the operations more quickly, such as how an increase in takeout orders affects a restaurant’s per-plate costs.
- Waste reduction: The timing of orders is especially important to a restaurant’s food-prep processes. In addition, there are many other complex factors the kitchen staff must consider during meal preparation, such as food allergies and special orders, as well as managing online, phone, and in-person orders. POS software helps the kitchen organize orders, ensuring they are served or delivered when and where they need to be.
- Employee management: In retail, workers’ roles may change frequently during the course of a single shift. Cloud-based POS software lets employees and managers access work schedules, sales figures per employee, tips and wages, number of customers served, and other employee-related data.
By automating many retail-management functions, POS software frees managers and employees to spend more time meeting the needs of customers and less time attending to administrative matters. The software also makes it simpler for managers to take advantage of the sales and customer information that the systems collect.
How POS Software Helps Retailers Adapt to COVID-19 Restrictions
Rarely have retailers faced a greater challenge than the struggle to survive the changes necessitated by the COVID-19 pandemic. Adjusting to these business conditions requires a willingness to partially or completely abandon old ways of working. Modern POS systems help retailers stay competitive and profitable during this transformational time by:
- Integrating online and in-person ordering. This helps stores and restaurants process orders accurately and efficiently while ensuring that customers are able to shop and transact as intuitively and simply as they could in person.
- Supporting social-distancing requirements. In addition to allowing more transactions to be completed with little or no person-to-person contact, modern POS systems support contactless payments, deliveries, and curbside pickups, ensuring the safety of both customers and employees.
- Improving the ability of restaurants and retailers to communicate with their customers. Using a POS system that features a branded website and mobile app makes engaging with your customers a cinch. Plus, social media accounts can be used to promote special offers and boost customer loyalty.
Perhaps the greatest benefit POS systems offer retailers during this crisis is one that may get lost in the frenzy of keeping the doors open and the cash registers ringing—they help build a community. The insightful information that POS systems collect and the level of communication they foster with customers can be used to help boost your community’s spirit.
When times get tough, it’s natural for neighbors to rely on each other a bit more. Using other successful real-world point of sale system examples as models, retailers can utilize modern POS systems to exhibit their sense of community through helping their neighbors meet their day-to-day needs. Come what may, but with the right technology in place, retailers will be ready to serve their neighbors.
In a period of change, talech has a number of POS solutions that can help your business adjust operations smoothly. From reaching new audiences to engaging with your existing customers more often, we give you the tools to adapt quickly and with confidence. Get your free personalized demo to see how you can benefit from talech POS.