Earlier this year you were most likely operating in top form, with a bustling dining room and waitstaff that were constantly on the move. The investment of time, and the creativity you brought to life, were all suddenly brought to a screeching halt when our present COVID world arrived quite suddenly. Like many restaurants, you were probably forced to shut your dining rooms, leaving you struggling for answers to stay afloat and keep your employees getting paid.
Thankfully, there are solutions that will keep you going until some level of normalcy can be obtained. Taking a page from QSRs and delivery-based food services and diving into the take-out arena is a realistic option. Supporting your new model by learning about online food ordering systems is crucial to achieving success. Before you act, there are several key components within a POS system that you should familiarize yourself with so you can continue your drive to success forward.
Drawing from the Power and Security of the Cloud
Implementing an online ordering model requires some basic technologies to get things started. The first and perhaps most obvious of these is utilizing cloud-based POS technology. Cloud-based systems give you the ability to present your restaurant to the world. But unlike your website or Facebook page, your POS-based presence is fully interactive and seamlessly reflects important aspects of your restaurant, such as menu changes or specials.
Data obtained through customer transactions will be fully secure, and can easily be integrated into inventory data. This allows you to easily identify trends, as well as to track the performances of all of your staff. You will also be able to develop an understanding of the differences between the in-person and online ordering habits of the customer, which presents you with valuable insights for proactive menu changes.
Leveraging POS-Based Apps to Build an Online Presence
If cloud-based technology is the foundation for an online food ordering system, then having an app to go along with it makes up the walls of your solution. Using a POS-provided app provides a container through which a customer can easily interact with your restaurant. Menus can be updated nearly instantly, accuracy becomes nearly flawless, and customers gain complete control over the ordering experience.
Customers can request the same meal modifications or up-charge items as they would sitting in your dining room. Payment can be submitted through the app and from either manual card entry, stored credit card information, or digital wallets, further simplifying the transaction. Pickup, delivery, or even dining options can be requested through your app, allowing the customer to enjoy their meal in the safest way possible.
Using Innovative Technology to Coordinate Orders
Online ordering presents a few new wrinkles into the way you traditionally conducted business. Reservations may be old hat for you, but are you ready for coordinating deliveries or curbside order pickup? Does your staff have the tools they need to keep the flow of orders going uninterrupted and without any inconvenience to the customer? This is where modern POS technology can bring a shine to your ability to provide efficient and safe online ordering options.
Giving your customer control over the safety of their experience with your restaurant adds more moving pieces to your processes. Servers will now find themselves scanning the parking lot for the right black SUV, or making deliveries to unfamiliar neighborhoods. By integrating concise coordination controls through your POS platform, you will give your staff the tools they need to execute every order with a high degree of accuracy and safety.
Tracking Ingredients through Integrated Inventory Control Features
Another potential area of complexity that an advanced POS solution can help you within an online ordering scenario is inventory management. Tracking orders that come in from multiple avenues can make following your products and ingredients a tricky affair of guesswork. With the right POS software in place, your sales and inventory data are managed in the same system at the same time, allowing you to retain a high level of precision in your inventory control processes.
The choreographed dance that takes place in your kitchen is one that cannot be interrupted because you need an inventory count. Your recipes have defined amounts of ingredients, and these are crucial in keeping inventory accurate. Entering these amounts into your POS system for each order allows each sale to automatically deduct the amounts of each ingredient used from your inventory. This makes tracking your products down to the gram or ounce effortless while saving you time and money.
Need to Learn More about Online Food Ordering System Features?
While these POS features will help to drive your online ordering model towards success, there are many other nuances that need to be examined. Investing the time on your own to dive into each POS software function is a time-consuming effort that at best will yield positive results at the cost of your sanity. Instead, select a POS consultant that has proven experience in the restaurant industry to guide you into a successful online ordering blend of processes and technology
In a period of change, talech has a number of POS solutions that can help your business adjust operations smoothly. From reaching new audiences to engaging with your existing customers more often, we give you the tools to adapt quickly and with confidence. Get your free personalized demo to see how you can benefit from talech POS.