You have built your reputation by offering the highest-quality services and the best food and drinks. Now that we live in the present era of COVID, the way you operate your business has changed rapidly. How we think about moving about in our world has a heightened awareness. For example, anytime a person touches a surface is a potential health hazard without immediate sanitation. Employees are tasked with constantly wiping surfaces clean to lower this risk. Airspace, physical distance, and protective barriers are all necessary measures to comply with municipal health codes.
Business leaders get held to a higher standard. Customers want to know that you are complying with health regulations. However, they are also eager to know if you do more than the minimum to keep them safe. You gain reputational strength when customers know you have exceeded expectations for keeping them healthy.
Near field communication (NFC) technology reduces the number of surfaces involved in each transaction. The customer doesn’t need to take out their wallet to remove a credit card or count cash if they don’t want to. The NFC cardholder simply activates the signal on their phone and holds the smartphone near the terminal until the device matches the credit card ID and authorizes the sale. Debit cards may ask for a PIN but this option may be bypassed to remove the need to touch the equipment. Virtually any smartphone is NFC capable. Employees who use contactless POS terminals are happier and customers want to come back time and again because you have invested in the technology to keep them safe.
Contactless POS Anti-COVID Strategy
NFC contactless payment technology is a game changer in highly transactional businesses that serve crowds of people. Without contactless POS terminals, two people touch the payment device for every sale . Why not introduce the technology that’s available to improve workplace morale while providing reassurance to customers?
The use of contactless POS payments combined with protective installations become your anti-COVID operations strategy for your business. These additional protective steps can include:
- Installing clear barriers on POS counters
- Interior traffic advisory signs (for both employees and customers)
- Sanitation gel dispensers
- Expanded outdoor seating
- Replacing hard copy menus with digital ones.
The contactless POS terminals themselves are self-guiding menus for speed and digital screen prompts for contactless NFC payments. iPads become wireless POS terminals that allow your servers to roam your customer tables, empowered to deliver the best service they can give. With this technology, they can:
- Quickly add a new order to an existing tab.
- Start a new tab.
- Pull up the beer draft list on the fly.
- Pull up photos of drink and food specials.
- Review table assignments for a shift.
Not only are these wireless devices essential tools for your waitstaff, they also give your business a sleek and polished aesthetic.
How can you reduce the chances of transmission between employees?
This is challenging for small kitchens and completing hand-offs of food, drinks, or supplies. You can still place substantial controls to protect your employees from one another, even when observing the 6-feet minimum distance is not possible. As a business manager, you can enforce policies that reduce transmission risk, both employee-to-employee and employee-to-customer.
Wireless Kitchen and Contactless POS Applications
Wireless kitchen display systems (KDS) make it easier for you to reconfigure your food preparation line to meet current demands of your business. When you remove cabling, you lower the amount of dirt and germs that can get trapped in clean prep areas. Each cook has their own display for his or her shift which is easily wiped down. Orders can also be called out so fewer people ever need to touch the kitchen display system (KDS).
Many restaurants have set-up POS pick-up counters for delivery and online orders at windows or store entrances not currently being used. Third party drivers are asked to go to an area separate from the POS counter to confirm and pick-up orders without employee interaction. Those simple steps limit physical interaction between guests.
Some restaurants have no dining room services, while others offer reduced service. Wireless POS and KDS allow managers to adapt on the fly and make operational improvements and to better serve customers. You can add many types of wireless equipment to your POS network, including:
- Receipt printers
- Barcode scanners
Each of these tools becomes an investment in the health and safety of your staff and your customers.
Exceeding Expectations with a Contactless POS Terminal
As a business owner, you deal with your own anxieties daily. However, as the leader you are expected to adhere to the law and current health regulations and continually respond to a wide range of concerns about COVID-19. You don’t have all the answers, but no one does. You can protect your customers and employees from each other, without conflict, all while delivering exceptional service and perfect orders.
talech has helped thousands of restaurants and stores make contactless POS terminal equipment and software upgrades to meet the challenges of running a business during these extraordinary times. Reach out to us today to sign up for a demo and to learn more about how talech can be your valued POS partner.
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