Rock and Role

employee-role-5.2Not all employees are the same, even if they do the same job. Access controls and wages vary between employees and in some cases, employees will have multiple roles within your business.  Accurately tracking the hours worked for each role is key to ensuring payroll accuracy.

This is why we have made managing employees a lot easier – and a lot more powerful.  Our employee customization options are now the most flexible tools in the market today.

Here are some of the key features of employee roles:

Assign multiple roles per employee

Employees can now have one or more custom roles (i.e. Manager, Staff) accessed with a single PIN at the register.  Use clock-in functionality to choose between roles and once clocked in, every register will automatically sign in to that role.

Customize roles to meet your needs

You are no longer restricted by the type of employee to assign permissions. Want to give staff members cash drawer access?  No problem!  Any permission can be applied to any role, regardless of access level.

Added Permissions

We’ve increased the number of permissions available.  Choose to give access to:

  • preset discounts or custom discounts
  • refund or return without receipt
  • edit timesheet, cash drawer shift, or menu
  • store manager privileges
  • access to talech.com

For a full list of permissions, click here.

Overrides

Each employee can have a custom set of permissions or wage rates based on assigned role.

Multi-location

Not only can employees be assigned multiple roles, but those roles can be shared across locations… all with the same PIN.

Reporting

Each timeclock entry is separated by role so wages (and costs) are tracked correctly.

Get started with Employee Roles

Watch our introduction video for employee roles.

Table Turn

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Better track how long guests have occupied tables with fully customizable thresholds.  Keep your table service efficient and timely.

Learn how to set up thresholds.

Auto-send to kitchen for online orders

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Route orders directly from your online ordering site to the kitchen. If the customer places the order for the future, we will hold on to the order until it needs to be sent, ensuring the food is hot and ready when your customer arrives.

How to enable auto-send to kitchen

Interested in knowing more about online ordering?  Send an email to sales@talech.com.

Update talech today

These are only some of the features in the latest release.  For a full list of enhancements, see our 4.5 Enhancements/Fixes list

 

Announcing Online Ordering for Restaurants

We want to ring in the new year with a BIG announcement: Online Ordering for Restaurants is now available!

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Seamlessly integrated into talech, online ordering can speed up service, reduce order errors and provide a new way for your customers to reach you. You get:

  • A Branded Website
  • Integrated Payment Options
  • Seamless Order Management
  • Automatic Notifications
  • Customer Insights and Reporting

Branded Website

website-bBuilding your own website can be expensive and time-consuming. Without integration into your restaurant POS, you’ll spend valuable time updating your site when there are menu changes.

With talech’s Online Ordering, you can create a free, mobile-friendly website with one click.

  • Access from any device
  • Brand and logo customization
  • Display product images
  • Choose which products & categories to show
  • Automatic menu sync

Integrated Payment Options

paymentGrab-and-go at its finest. Speed up the line at the counter and improve the customer experience with pay ahead. talech integrates with your existing processor, so you can track online and in-store revenues in one place.

  • Set minimum order amounts
  • Offer pay in-store option
  • Capture tips during checkout
  • Integrates with your existing processor

Seamless Order Management

appNo separate tablets, faxes, or handwritten notes to manage. Your online orders are already in talech, so you can eliminate clutter and errors.

Trying to cope with the lunch hour rush? You can pause online ordering right from talech Register to keep your kitchen running smoothly.

  • Integrated online ordering
  • Auto-accept orders
  • Take orders for a future date or time
  • Pause Online Ordering or set a delay

Automatic Notifications

Keep your customers informed every step of the way after they place an order. Get notified immediately when new orders arrive, so you never miss anything.

  • In-app, email and SMS notifications to you so you know when a new order is placed
  • Automatic customer updates when an order is accepted, prepared, ready or delayed
  • Order status page with real-time order status and maps and driving directions to your business

Customer Insights and Reporting

Build your customer database and understand you customers better with each order. Track customer activity across online and in-store orders. Track sales across all channels.

  • New customers automatically added
  • Single customer record across online and
    in-store visits
  • View customer spend and visit activity
  • View revenue, tip and tax breakdown by
    order type

No setup costs. No hidden charges. Unlimited transactions. Contact the talech Support Team at 888.995.1998 or your merchant services representative to sign up today!

Learn more or watch a video overview of talech Online Ordering.

See our previous blog post to see other new features available with this release.

talech Announces an EMV Ready Solution that Enables Small Businesses to Use Terminals with a Cloud-Based POS System

PALO ALTO, Calif., Oct. 19, 2015 /PRNewswire/ — talech Inc., a cloud-based POS solution, today announced a simple, affordable, EMV ready payment and POS solution that works with specific Ingenico Group terminals, can be activated seamlessly through a software download, and does not require customers to change payment processors.

Customers using talech’s point of sale solution can connect to Ingenico Group’s innovative payment terminals to start accepting EMV payments including swipe, chip-and-pin, chip-and-signature, as well as contactless solutions.

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“We are pleased that talech has chosen Ingenico Group’s semi-integrated offering with our terminals to enable a suite of services for small businesses worldwide,” said Rod Hometh, Senior Vice President for Strategic Development, North America Ingenico Group. “This solution provides merchants a versatile and easy-to-implement migration path to EMV.”

“At talech, we strive to build intuitive and intelligent solutions for small to medium-sized business owners.  With our Ingenico partnership, millions of small business owners, no longer have to choose between their existing terminal and a cloud-based POS solution,” said Irv Henderson, Founder and CEO talech.

To learn more about the solution offered by talech please contact:

press@talech.com for media inquiries

sales@talech.com for sales inquiries

About talech:

talech brings the power of data to small and medium-sized businesses in the form of intuitive and intelligent software.  talech’s point of sale solution allows businesses to simplify operations, get key insights and make better decisions.  www.talech.com

About Ingenico Group:

Ingenico Group (Euronext: FR0000125346 – ING) is the global leader in seamless payment, providing smart, trusted and secure solutions to empower commerce across all channels, in-store, online and mobile. With the world’s largest payment acceptance network, we deliver secure payment solutions with a local, national and international scope. We are the trusted world-class partner for financial institutions and retailers, from small merchants to several of the world’s best known global brands. Our solutions enable merchants to simplify payment and deliver their brand promise. http://www.ingenico.com