Retailers, restaurateurs, and service providers know the register has to do a whole lot of different things in order to please today’s customers. Everyone seems to have a different way they prefer to pay. Some want to hang around and chat about loyalty options and their next appointment. Others just want to just wave their…
Salons face some fairly unique challenges that differentiate their POS needs from other small businesses. Client appointments must be coordinated with an available or preferred stylist and changed on the whim of the customer or when a stylist is unavailable and forces a schedule change. Products must be stocked and tracked with the monitoring of…
Patience is thin for today’s customers, especially when faced with long lines or delays of any kind. Whether it is waiting for aisle assistance, or for a server to ask about a menu item change or even a price check at the register, can all be the cause for a customer to feel unappreciated. Our…
We should be having a constant conversation with our inventory. Not literally staring at a bottle of shampoo until we hear a voice in our head but having a give and take of information. That builds salon inventory best practices. Our inventory is our customer history, after all. We bring in things we think will…
Sitting at your desk and Googling “best point of sale options for small business” might give you less answers than you think. Features all appear similar, surrounded by splashy graphics that proclaim to the world that their solution is the end all, be all, solution. Combined with cryptic or non-existent pricing options on their website,…
You finally did it. You upgraded your point of sale system. You imported your data. You tossed the old paper spreadsheet into the garbage. Or the recycling bin, if you’re trying to be a bit more green. But then it hits you: you’re not entirely sure how this new POS works or even how to…
Salons can be hectic enough without throwing bad technology into the mix. Busy stylists are often booked to the brim with back-to-back appointments, colorists are slammed preparing dyes and bleaches, and oftentimes, employees are playing double duty between the front desk and their hair station. Imagine pairing that with clunky salon point of sale systems…
Whether it’s a punch card that encourages diners to come back to your restaurant or a reward program that gives a little cash back after a buyer spends a certain amount of money at your pop up shop, a customer loyalty program for small business should always be in the back of your mind. A…