Everything in your business feels perfect in your mind. You have transcended your niche market to create an experience that has customers singing your praises. The atmosphere inside of your walls is both inspiring and calming to staff and shoppers, and the products and services you offer have been crafted to meet the expectations…
How important are happy employees to a business? Recent surveys suggest that highly engaged teams are 29 percent more profitable, have 41 percent less absenteeism, and record 59 percent less turnover than those that are disengaged. The most effective and affordable way for small businesses to promote communication with their workers is by using…
The way your business processes flow is the result of a carefully choreographed dance that meshes all aspects of your business into one attractive brand product. You’ve taken great care to get things just so, and the results of your efforts are clearly evident on the face of each and every customer that strolls…
Considering the tremendous upheaval small businesses have faced in recent months, it’s easy to see why employee management has fallen off many business owners’ radar. Yet never before has employee management been more important to small businesses. The benefits of employee management are shown in these statistics compiled by the HR Leadership Council (now…
Your online presence is a customer conversation. As with any communication you have with your customers, you should want this conversation to be easy to understand, informative, and to end with an enjoyable experience and a sale. Of course, the trick with this conversation is that you are prepared in advance and to answer…
Even when everything seems to be firing on all cylinders in your business, there are likely still places where improvements can help improve how things are running. The trick of finding where efficiencies can still be gained may seem elusive. However, there is one common area where a majority of businesses, no matter how…
In a time of unprecedented uncertainty, eCommerce has offered businesses and customers alike a form of retail respite. The continuing humanitarian and economic challenges of the COVID-19 pandemic have upended daily lives, but conducting business online has provided an avenue to maintaining core needs and finding ways to endure the confines of social distancing.…
Not many years ago, only large retailers gained access to enterprise resource management software. The software planning, development, integration, and testing was at least a year-long process. Well-financed businesses are capable of spending hundreds of thousands or even millions on products such as SAP, Oracle, Salesforce, and others to integrate and optimize large departments,…