talech Certifies Elo PayPoint for iPad

This is our first blog post of 2016, and we’re excited to share some awesome news! talech has teamed up with Elo’s PayPoint integrated dock to offer an elegant, simple, and powerful all-in-one POS solution for business owners who want to reduce complexity and grow the bottom line.

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The Elo PayPoint beautifully combines a cash drawer, credit card reader, barcode scanner, receipt printer, and flip-to-sign customer facing display. Just download the talech app, snap your iPad into the PayPoint’s dock, and you’re ready to begin taking orders, managing inventory, saving time, and gaining new insights with real-time reports.

We think the Elo PayPoint and talech software go together like peanut butter and chocolate. But you don’t have to take our word for it — check out the video below and find out why our customer Ginny Sills, shop owner at T. Beresford in Waxahachie, Texas says, “Using talech’s software definitely helps me make better business decisions…I love it!”

 

The news was too big to keep to ourselves, so there’s a press release, too. You can read it in it’s entirety below or follow the link to the source on BusinessWire.

http://www.businesswire.com/news/home/20160118005070/en/talech-Certifies-Elo-PayPoint®-iPad®

PRESS RELEASE:

talech certifies Elo to simplify the point of sale experience for retailers and restaurants

January 18, 2016 08:27 AM Eastern Standard Time / Source: BusinessWire

MILPITAS, Calif.–(BUSINESS WIRE)–Elo, a global supplier of digital touchscreen solutions, announced today that talech, Inc., a cloud-based point of sale (POS) software provider, has certified Elo PayPoint with its iPad-based software solution. With this certification, Elo and talech can immediately offer an affordable, versatile, and commercial-grade all-in-one checkout solution for restaurants and retail stores.

“Installing Elo PayPoint with talech software gives me a level of insight into my store’s operations that I didn’t have before,” said Ginny Sills, owner of T.Beresford, an independent retailer offering a collection of unique and elegant products by American-owned companies and artisans. “The Elo-talech combination saves time and helps me see what’s selling best in-store, so it’s providing great return on my investment. It also helps forge stronger relationships with suppliers and builds customer loyalty with a rewards program. It makes my store look very modern, and its ease-of-use and customer service are incredible.”

talech’s simple, intuitive software interface allows businesses to quickly begin taking orders, tracking inventory, creating reports, and building customer loyalty programs. When combined with the all-in-one POS hardware and integrated iPad dock of Elo PayPoint, retail and hospitality customers can leverage a stylish checkout platform that eliminates lengthy deployment times. The added option of Europay, Mastercard, and Visa (EMV) transactions through Ingenico iCMP provides the merchant with added peace of mind about the security of their POS system.

“Certifying our cloud-based software solutions with Elo PayPoint for the iPad means there are even more options for businesses of any type seeking to modernize the checkout experience,” said Irv Henderson, CEO and co-founder of talech. “The combination of Elo’s unrivaled simplicity of hardware deployment and talech’s intelligent POS software gives our customers the ability to improve the POS process, engage customers and grow their businesses.”

“Elo is reinventing POS for retailers with a device that’s modern, engaging, and simple to use and deploy,” said Craig Witsoe, CEO of Elo. “Coupled with talech’s versatile POS software, we’re providing the perfect POS platform to better serve our customers.”

Elo continues to reimagine POS with solutions like the all-in-one Elo PayPoint cash register. Retailers love the stylish and simple integrated functionality of the PayPoint system, which includes a flip-to-sign touchscreen, barcode reader, cash drawer, receipt printer, and customer-facing display. This versatile device is available for Windows®, Apple iPad®, and Android™ operating systems.

To learn more about talech’s POS solution on Elo PayPoint for iPad, please visit Elo Booth #1302 at the NRF Convention and Expo in New York City, January 17-19, 2016.

About Elo

Elo is a global leader in touchscreen solutions, including modern point of sale systems. The inventor of the touchscreen, Elo now has 20+ million retail and hospitality installations in 80+ countries with products designed in California and built to last with a three-year standard warranty. The Elo touchscreen experience has consistently stood for quality, reliability and innovation. Elo intellectual property is protected by global patent, trademark and design registrations. Learn more about Elo’s point of sale solutions at EloTouchPOS.com and Elo’s corporate website at EloTouch.com

About talech

talech brings the power of data to small and medium-sized businesses in the form of intuitive and intelligent software. talech’s EMV-ready point of sale solution allows businesses to simplify operations, get key insights and make better decisions. www.talech.com

Global Payments Partners with talech to Offer Industry-Leading EMV Tablet Solution to U.S. Merchants

ATLANTA and PALO ALTO, November 23, 2015 – Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology services, announced an agreement with talech Inc, a cloud-based POS solution, to offer its U.S. merchants an industry-leading tablet solution that, when coupled with the Ingenico iCMP device, allows them to take advantage of both EMV and contactless technology services.

The EMV solution is designed to offer Global Payments’ U.S. customers security and flexibility in a wide variety of applications with a single device. Customers using talech’s cloud-based POS can accept all payment types including swipe, chip-and-pin, chip-and-signature, as well as contactless transactions via Apple Pay®, Android Pay™ and Samsung Pay with an iPad®.

“Enabling this tablet solution with talech demonstrates Global Payments’ commitment to providing industry-leading EMV support for our customers,” said Frank T. Young, SVP, Global Product and Innovation at Global Payments. “This technology offers a mobile alternative, allowing our customers to take advantage of both EMV and contactless solutions.”

“We are excited about this partnership with Global Payments that offers a more robust EMV solution for businesses of any type while also helping merchants simplify operations and make better decisions using our intuitive and intelligent POS software,” said Irv Henderson, CEO and Co-Founder at talech.

This solution is available immediately to Global Payments’ U.S. customers. Click here to learn more

About Global Payments

Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world. Headquartered in Atlanta, Georgia with approximately 4,500 employees worldwide, Global Payments is a Fortune 1000 Company with merchants and partners in 29 countries throughout North America, Europe, the Asia-Pacific region and Brazil. For more information about Global Payments, our Service. Driven. Commerce brand and our technologies, please visit www.globalpaymentsinc.com.

About talech

talech Inc brings the power of data to small and medium-sized businesses in the form of intuitive and intelligent software. talech solutions allow business to simplify operations, get key insights and make better business decisions. www.talech.com

Perk up your POS with Product Images and Seamless Sync

Hello!
We’re excited to roll out several new features and enhancements. As always, we appreciate all you do to help us make talech even better.

Product Images: Showcase Menu Items and Reduce Ordering Errors

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We’ve improved our menu functionality! Now you can easily add a product photo to each item on your menu. Learn More

Seamless Sync: Run your Business When the Internet Goes Down

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With Seamless Sync you can take orders, process cash payments and sign employees in and out. Learn More

But Wait! There’s Even More…

  1. Use Automatic Customer Profiles to personalize interactions with customers and build your database with a swipe of a credit card.
  2. Create and apply a fixed dollar Tax to all orders to comply with state and local laws. Learn More
  3. Protect sensitive information while enabling managers to run day-to-day store operations with Manager Role. Learn More
  4. Now employees can better track their hours with the option to Print Timesheet on Clock-Out. Learn More 

For Restaurant and Bar Customers:

  1. Streamline the ordering process with improvements to Order by Table Position. Take orders, drag-and-drop items, close out checks, split checks by table position. Learn More
  2. Reduce errors during order taking with improvements to Modifiers. Now if specified, servers must select a minimum number of add-on options before adding items to an order. Learn More
  3. Decrease revenue loss with improvements to our Void feature. You can now track inline voids by employee. Learn More
  4. Reclaim lost revenue from credit card Tips. Now you can set a percentage to hold back in order to cover credit card processing fees. Learn More
  5. Alert customers to possible data entry errors, with Over Tipping Alerts for any tip entered over 25%. 
  6. To see a full list of improvements and fixes rolled out in this release please go here.

We hope these new offerings help you run your business better. As always, drop us a note or call us at 1.888.995.1998 if you have any questions, feedback or want to suggest other features and enhancements.

We are always listening!
Thanks,
Joy
Head of Product, talech

talech Announces an EMV Ready Solution that Enables Small Businesses to Use Terminals with a Cloud-Based POS System

PALO ALTO, Calif., Oct. 19, 2015 /PRNewswire/ — talech Inc., a cloud-based POS solution, today announced a simple, affordable, EMV ready payment and POS solution that works with specific Ingenico Group terminals, can be activated seamlessly through a software download, and does not require customers to change payment processors.

Customers using talech’s point of sale solution can connect to Ingenico Group’s innovative payment terminals to start accepting EMV payments including swipe, chip-and-pin, chip-and-signature, as well as contactless solutions.

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“We are pleased that talech has chosen Ingenico Group’s semi-integrated offering with our terminals to enable a suite of services for small businesses worldwide,” said Rod Hometh, Senior Vice President for Strategic Development, North America Ingenico Group. “This solution provides merchants a versatile and easy-to-implement migration path to EMV.”

“At talech, we strive to build intuitive and intelligent solutions for small to medium-sized business owners.  With our Ingenico partnership, millions of small business owners, no longer have to choose between their existing terminal and a cloud-based POS solution,” said Irv Henderson, Founder and CEO talech.

To learn more about the solution offered by talech please contact:

press@talech.com for media inquiries

sales@talech.com for sales inquiries

About talech:

talech brings the power of data to small and medium-sized businesses in the form of intuitive and intelligent software.  talech’s point of sale solution allows businesses to simplify operations, get key insights and make better decisions.  www.talech.com

About Ingenico Group:

Ingenico Group (Euronext: FR0000125346 – ING) is the global leader in seamless payment, providing smart, trusted and secure solutions to empower commerce across all channels, in-store, online and mobile. With the world’s largest payment acceptance network, we deliver secure payment solutions with a local, national and international scope. We are the trusted world-class partner for financial institutions and retailers, from small merchants to several of the world’s best known global brands. Our solutions enable merchants to simplify payment and deliver their brand promise. http://www.ingenico.com

Sync talech with Quickbooks, Shopify and over 30 other Applications

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Now you can seamlessly sync your talech sales and order information with your accounting and e-commerce applications – including Quickbooks and Shopify – as well over 30 other business applications.

We have partnered with OneSaaS to enable this functionality – to see a full list of business applications that you can sync your talech information with please go here.   To sign up, please contact us at support@talech.com.

Send announcements, sales, new arrivals, welcome emails and more! Engage your customers and drive traffic to your business with talech Campaigns, a fully integrated email marketing solution. With talech Campaigns, you can create and send emails with just a few steps, choose exactly which customers to target, and get detailed metrics on the success of your emails.

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 Create and Send Email in Just a Few Easy Stepsicon_4

With pre-designed templates and existing customer profiles, talech Campaigns allows you to send beautiful, professional looking emails in just 3 steps.  Spend your time running your business, not messing with complicated email systems.


icon_2Understand the Impact of Promotions

talech Campaigns real-time reporting tracks email sends and open as well as exactly what sales resulted from each email sent.  By removing the guesswork from promotions, you can clearly understand the impact of each campaign.

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In addition to being able to store all your customer information in one place, you can use the sales information in talech – like purchase value, last visit, number of visits –  to target your emails to the appropriate customers.


icon_1Watch your Business – Not your Costs – Grow

Unlike other email marketing solutions, talech Campaigns cost $29 a month regardless of how many contacts you have or how many emails you send a month.

It’s easy to start using talech Campaigns, contact us at support@talech.com to add this feature to your existing account for $29 a month. And the first 30 days are FREE.

Introducing talech Campaigns

Introducing Inventory 2.0

Managing your business just got a whole lot easier with talech. With Inventory 2.0, a suite of advanced inventory features, you can receive alerts when products are running low, send purchase orders, track suppliers, conduct regular stock takes and view detailed inventory changes.

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Create suppliers and associate them with products and POs. Use markups to set a fixed margin for any products you sell. Get sales and profitability information by supplier in the new Supplier report. Learn more.

 

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Purchase Orders
Streamline your reordering process by creating and emailing purchase orders to your suppliers. Choose a delivery location for your shipments. Automatically restock and print barcodes once you receive inventory. Learn more.

 

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Set thresholds to alert you when inventory runs low. Control which employees in your business get notified. Automatically create a new PO with a reorder quantity. Learn more.

 


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Conduct inventory counts using the talech app or dashboard to keep track of any inventory changes. Get a detailed report on any differences between expected and actual counts.  Learn more.

 

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View a record of all changes to a product’s inventory count including sales, returns, stock take counts and more during any time period. Learn more.

 

Customer Stories
At talech, we wake up everyday to offer the best experience to our customers. We’re honored to share a few stories showing how talech is helping our customers run their business better!

 

 

Now serving Apple Pay and more

We’re excited to announce that talech now supports Apple Pay. In partnership with Elavon, talech integrates with a new card reader that is future proofed for the transition to EMV.

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unnamedHighlights:

  • End-to-end encryption
  • Supports swipe, Apple Pay™  & Google Wallet™
  • Easy setup via Bluetooth
  • Available as part of retail and restaurant equipment bundles
  • EMV ready (available in Q3 2015)
  • Available today

Contact your Elavon sales representative for information about pricing.

In addition, our latest software release contains numerous new features and enhancements.

Support for standalone payment terminals

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If you’re using a standalone payment terminal, talech now makes it easier to record those transactions.  Simply select the new “External Payment Terminal” option from Settings. Once you hit Pay, you’ll see an option to log payment details. Learn more.

 

Tokenization
2015-05-28-21.18.22-300x225If you have a regular customers that make ongoing purchases, you can now securely store their card info to seamlessly process payments.  This feature is currently only offered for Elavon customers using a secure process known as tokenization.  Learn more.

 

Customize grouping on order tickets
order-ticket-264x300Control how your items are grouped on order tickets to make it easier for your kitchen staff to read and process orders.  You can choose between grouping by item, category or table position. Learn more.

 

 

 

 

Short Name & Description

We’ve create two new product fields to make managing your menu easier.  The “Short Name” field can be used to print chit names on order tickets. So “Chicken Marsala with farfalle pasta” can be just sent as “chx mar”.  The “Description” field can be used to enter additional product details such as method of preparation, ingredients, manufacturer information or product specifications.

To-Go taxes per category

In some states, certain categories are not taxed for to-go orders.  With this setting, you can control which categories are taxed for to-go orders.  So your cold foods can have no tax on to-go orders while your hot foods can continue to have tax applied. Learn more.

Employee Permissions

We’ve made two changes to the way employee permissions are handled.  If an employee does not have permission to issue refunds, it will now display the Refund button but prompt for an admin PIN.  This allows admins to approve any employee issued refunds without having to do the refund themselves.  We’ve also introduced a new permission that controls whether an employee has the ability to delete items or change item level taxes once an item has been added to an order.  This covers a few cases where unscrupulous employees can add items to an order, print a receipt, take cash payment and delete the order leaving no trace of the transaction. Learn more.

No signature required

For many quick serve and cafe customers, it’s not necessary to require a customer signature for orders below a certain amount.  We have a new setting which allows you to control the amount below which the customer signature step can be skipped. Learn more.

Tags report

If you’re using our tags feature, you can now get breakdown of your revenues by tag in the register summary report. Learn more.

In addition, we’ve made a ton of fixes and enhancements in the latest release.

Please reach us at support@talech.com or call us at 1.888.995.1998 if you have any questions or concerns.

 

The talech – Boomtown Partnership

This is a guest post written by Alfred ‘Chip’ Kahn IV, CEO of Boomtown

Today, we announced our partnership with talech. We’re very excited to combine Boomtown’s next generation training and support services with talech’s proven tablet-based POS. I believe, together, we’ll raise the bar for what local merchants should expect in a tablet-based POS and the training and customer support that goes along with it.

Over the last 9 months, we’ve been collaborating on our combined proposition for merchants, and over that time the team at Boomtown grew increasingly impressed.

First, the talech team knows how to execute.  There are plenty of “idea people” in Silicon Valley but few are as effective as the team at talech.  They are focused on the details and know what matters.  And they do it day in and day out.  It’s impressive.

Second, the team understands how to partner in the interest of delivering a great customer experience.  This allows each of us, Boomtown and talech, to focus on our core strengths:  talech on building a great tablet-based POS; Boomtown on installation, training and support – anywhere in the country. Leveraging  our combined capabilities, versus trying to do everything (like others in the space), leads to a great customer experience that is highly scalable.

The release of talech’s premium offer puts talech in a unique place to capitalize on the inevitable shift of mid-market retailers and larger full service restaurants to next-generation business solutions. This shift starts with the POS.   Merchants are increasingly demanding next-generation software combined with a cost effective, consistent and reliable support experience that is technology enabled.

Tech support in market today is often expensive, poor and inconsistent. There is a wide variance in technician skillset and quality of work which often leaves issues unresolved and merchants unhappy. However, not all of this is on the technician; historical tech support records vary or are nonexistent, and technicians are too often trying to solve problems with minimal context. On top of that, expedited scheduling and dispatching of technicians is mostly unheard.

Empowering Boomtown technicians and providing them with the necessary tools to succeed leads to a great merchant experience.  Our technicians are certified on talech before they go onsite, ensuring consistency each time.

Together with talech, we’re able to onboard merchants so they spend less time learning a new system and more time building their business. Our “white glove” installation provides merchants with a full site survey, network installation and software training.  talech merchants also receive proactive network monitoring, alerting them when issues arise before they disrupt the flow of business.

This is why we are so excited about our partnership with talech and look forward to continuing our innovation in this dimension of the customer experience.

talech retail research: Consumers and retailers not on the same page

Over the past decade, the rise of smartphones and always-on experiences have fundamentally changed how consumers use technology to communicate, share, travel and transact. Over the same period, new retail innovations from check-ins and digital loyalty to beaconing and Apple Pay, are allowing businesses and consumers to interact within and beyond the store. But how quickly are retailers adopting new technology? To understand this question, talech conducted a survey of consumers and businesses.

We surveyed over 1,000 consumers and over 500 retailers in the U.S. to find out the pace at which retail technology is being adopted and used, and whether retailers are meeting the growing demand from consumers for a more high-tech experience.

What we found is that retailers are largely lagging behind when it comes to keeping pace with the consumer appetite for in-store tech. In fact, we found that 67 percent of retailers have no plans to adopt any new technology in their stores.

Specifically, consumers want retailers to offer tablet-based checkouts (hey, that’s us) loyalty programs and store-branded smartphone apps. But our research found that despite nearly half of consumers saying they want to see tablets in stores for payments, only 22 percent of retailers think that customers want in-store tablets.

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Key insights:

– Consumers think stores or restaurants who use tablets are more up-to-date, efficient and customer-focused. Good news for talech customers.
– 42 percent of retailers haven’t updated their POS system in over three years
– Despite 87 percent of consumers wanting a customer loyalty program, only 11 percent of retailers plan to adopt one
– Despite 46 percent of consumers wanting a store-branded smartphone app, only seven percent of retailers plan to use one

It’s no surprise, but we also found that the trend towards greater in-store use of technology is being driven by a young and emerging generation of consumers. We found that 52 percent of 18-29 year olds want tablet-based checkouts, vs. only 34 percent of those over age 60.
What does this all mean to the small business owner? This new consumer is going to represent a larger percentage of your customer base, so understanding and offering  the latest technology becomes increasingly important to stand out.

To find out more about this research or to download the full report, please visit: https://bit.ly/18VO377

Make sure to keep checking back for the latest research from the talech team as we continue to uncover more insights for small businesses on what’s driving more engagement with their consumers.