Most consumers think of retail point of sale systems as one-trick ponies: They process sales transactions, and that’s it. To retailers, however, POS systems are more like Swiss Army knives: They combine a range of tools that control every aspect of the store’s operation, from inventory and employee tracking to sales forecasts and financial…
The blending of innovative technology into traditional retail businesses has been sparking growth spurts in smaller retailers. Small to medium-sized retailers are no longer limited to low-cost, gimmicky, or “free” POS options, and now can enjoy the full slate of robust POS technologies that were formerly obtainable only by Big Box retail. However, this…
The successes of your past are clearly evident by simply taking a glance at your business. Customer service has been optimized to the point of your staff obtaining the title of “mind readers” who deliver precision services and products at the exact moment your customers want them. But what if you are still missing…
Click and collect is the practice of ordering and paying for goods online and picking them up in person. It was a growing trend in retail even before the COVID-19 crisis, saving time at grocery stores and providing instant satisfaction to people who don’t want to wait on or pay for shipping. Now it…
The integration of contactless business features has been slowly ramping up across most industries. For small businesses, the promise of line busting and giving staff greater leverage to adapt to increased customer volumes has been a key selling point. However, the current COVID-19 situation has forced many businesses to examine a contactless approach not…
Sales management is the lifeblood of a business. It includes many responsibilities which ensure that a company can continue to be successful. One of these crucial responsibilities involves tracking key metrics that are unique to your industry. Restaurant managers look closely at labor cost percentages, food cost percentages, and inventory turnover rates. The same…
Enhancing your business’ customer service starts with your staff. You have painstakingly aligned your best employees to be on hand during your peak periods, and have instituted a training plan for your newer employees to be mentored by the more senior members of your staff. But what if there was something that you were…
Building your business to the point of it running on its own presents you with a variety of exciting opportunities. Grooming staff to provide the best service possible, and selecting products that are too enticing to be put back on the shelf, are just a couple of examples of the hard work you put…