Deal with upset customers in a friendly, polite way.

How to Deal with Upset Customers in Retail

Customer complaints are the most confronting aspect of retail. It can be hard not to take things personally when someone finds fault with your products, your service, or the way your business operates. But if you can remain calm and if you have a plan in place for how to deal with upset customers, an…

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Your business reputation and image is critical to your success.

Business Reputation and Image: Why Is It Important?

The painstaking effort you have endured in order to build your business reputation and image is priceless. The long, sleepless nights of figuring out your first-year tax returns. The endless Google searches and online seminars to ensure that the products you choose will steer the people through your doors and not past them. Conducting the…

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